Jason has experience working in Insights and tax roles. In his current role, he uses customer and market data to help his company make better decisions. He works in teams to implement processes that increase customer satisfaction and experience.In his role at Deloitte, He was also part of a team of 4, conceptualizing and implementing a paperless system in the tax department of 300 people, with the idea that it would eventually be pushed to the entire company. He has experience dealing with over 150 – 200 clients, coming from various multinationals across different industries, providing them with income tax services and advisory. As a freelance analyst, Jason was in charge of research and writing on a report on the consumer healthcare industry. His responsibilities included desk research and conducting trade interviews, then using the information gathered to write about the current state of the industry and predicting future trends.During his national service, Jason has experience with training larger groups of soldiers (150 – 200) regarding weapon handling. He was also given a leadership experience, being put in charge of over 20 men. Jason enjoys giving back to society during his free time. He also loves new experiences and loves to travel, and read. Lastly he loves playing team sports, plays hockey, football, badminton and floorball and is willing to try anything at least once.Jason is currently looking to stretch himself by learning more about finance and strategy and is willing to work in all geographies.
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Buyer Experience Programme ManagerTiktokSingapore -
Regional Customer Experience ManagementLazada Sep 2021 - PresentSingapore• Defined SEA-wide strategy, initiatives and executed operational improvements to enhance customer experience• Use data to identify areas of opportunity and work with product and local teams to ensure that we provide the best experience to our buyers • Looked after overall core buyer experience from search to purchase• In charge of overall customer experience and customer service for Lazpay products -
Automation Team LeadA.P. Moller - Maersk Jan 2021 - Sep 2021SingaporeLed Automation team in Thailand Malaysia Singapore (TMS) automation Team Reduced friction and complaints by implementing request and project tracker on Powerapps to ensure full pipeline visibility for all stakeholdersImproved team efficiency by 20% by creating SOP for end to end process -
Continuous Improvement PartnerA.P. Moller - Maersk Jan 2019 - Sep 2021Singapore• Project manager for implementation of new products and tools at the Area level• Using Lean tools to lead process improvement initiatives for various functions and teams• Plan and execute activities to increase customer satisfaction, with the aim of increasing NPS• Training focal for the region, conducting and planning trainings to support integration of new colleagues from different businesses -
Cluster Insights SpecialistA.P. Moller - Maersk Jul 2018 - Dec 2018Singapore• Analyse customer data to understand drivers of customer satisfaction, then work with Sales and Customer service across South-East Asia on action plans to drive changes• Research and write insight pieces (E.g. Effect of US-China Trade war on trade in South-East Asia)• Part of SEA and Asia-Pacific level teams that aim to design and implement ideas to increase customer experience -
Freelance AnalystEuromonitor International Apr 2016 - Jul 2016Singapore• Contact and interview various stakeholders in the industry, extracting requited information from them• Independently conduct desk research regarding the consumer health care industry, identifying trends and new developments in the Singapore market• Create an excel model to help analyze and forecast growth over 200 different products, as well as the general market• Compile the various data obtained, as well as write a report on the salient points of the research -
Tax SeniorDeloitte Singapore Aug 2013 - Mar 2016Singapore• Exhibits strong client management skills and organisational skills, through liaising directly with clients to obtain information, provide basic tax advisory services and prepare tax returns, under a tight deadline• Provides prompt expert recommendations to multinational companies regarding income tax and global mobility issues, resulting in more informed decision making for the client• Part of a team to initiate and implement a paperless system across the tax department, improving accessibility and bringing long term time and cost savings to the company• Captained the tax department’s team sports team including encouraging participation and handling the budget amongst the departments 300 members
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TreasurerYouth Initiatives Nov 2009 - Feb 2014Singapre• Initiated and forged partnerships with more than 10 companies to secure sponsorship for Club Rainbow• Persistently sourced for donors and runners through cold-calling and canvassing, raising over $15,000 for the organization • Liaised with the auditor for events, leading to smooth filing of tax returns and understanding of Singapore tax laws
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Associate, Programmes And ServicesShared Services For Charities May 2011 - Aug 2011Singapore• Developed work programmes independently, based on research of client which were used in the internal audits• Conducted internal audits on various processes in an average of 4 days, 20% faster than other interns• Created a database of all audit observations by the organization, increasing efficiency of future audits by an estimated 20%
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Relief TeacherNorthlight School Mar 2009 - May 2009Singapore• Learnt to effectively present to classes of 25 with various learning difficulties as well as certain disabilities• Developed lesson plans for students, incorporating the different learning disabilities that students faced
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Instructor (Lieutenant)Singapore Armed Forces Apr 2007 - Feb 2009Singapore• Wrote user guides for the Man-portable Anti-Tank, Anti-DOoR (MATADOR) as the subject matter expert for the weapon in the entire army and conducted lessons to provide certification of the P226 pistol to groups of soldiers of between 150 - 200 • Responsible for a group of twenty individuals, taking charge of their discipline and ensuring that they fulfilled all the logistical support required for any training going on
Jason Tan Education Details
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Strategy And Innovation -
3.9/4.0 Summa Cum Laude
Frequently Asked Questions about Jason Tan
What company does Jason Tan work for?
Jason Tan works for Tiktok
What is Jason Tan's role at the current company?
Jason Tan's current role is Buyer Experience Programme Manager.
What schools did Jason Tan attend?
Jason Tan attended Nanyang Business School, Ntu, Singapore Management University.
Who are Jason Tan's colleagues?
Jason Tan's colleagues are Eva Pandaan, Aron Trubow, Chao Peng, Sibtain Raza, Lingfang Zhang, Gizele Conceição, Matheus Majer.
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Jason Tan
Integrated Media Strategist | New Business Catalyst | Passionate About Tech & MediaSingapore5yahoo.com, zenithmedia.com, ogilvy.com, live.com.sg, zenithoptimedia.com.sg -
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