Analyzed user behavior and data trends to uncover actionable insights,driving informed business decisions.•Collaborated with stakeholders to elicit and document requirements forplatform enhancements, ensuring alignment with user needs andbusiness objectives.•Utilized SQL and API testing to validate data accuracy and ensure systemintegrity.•Led cross-functional Agile projects to improve the user journey andoptimize internal processes, reducing project delivery time by 15%.•Created comprehensive documentation, mockups, and productrequirements to guide development teams using tools like Jira, Axure RP9,and Microsoft Excel.Key Achievements:•Improved user retention by implementing data-driven enhancements touser journeys, increasing engagement.•Streamlined reporting workflows, reducing manual effort throughautomation and optimized processes.

Provided technical support to partners, streamlining API integrations andensuring smooth platform functionality.•Conducted manual testing and collaborated with technical teams toaddress deployment challenges, improving product reliability.•Designed and delivered training sessions for end users, enhancing theirability to utilize new system features effectively.•Identified and resolved technical issues, reducing downtime andimproving user satisfaction.Key Achievements:•Contributed to the successful launch of 10+ product, managing andenhancing platform capabilities also user experience.•Reduced technical support ticket resolution time by 25% through processoptimization and proactive issue resolution.

As a Quality Assurance Intern at Theta Service Partner Sdn Bhd, I activelycontributed to the software quality assurance processes.•Assisted in developing and executing test plans and cases to ensuresoftware functionality and quality.•Conducted functional and regression testing, identifying and reportingbugs for resolution.•Collaborated with development teams to improve software reliability andenhance user satisfaction.