Jason Usilton Email and Phone Number

In my role at Lightning Step, I support our largest customers by providing strategic insights and solutions in revenue cycle management (RCM) and SaaS. I work to ensure our software aligns with their operational needs, driving efficiency and growth across various healthcare settings.- Manage and nurture relationships with the company's largest healthcare clients, driving long-term partnerships and ensuring customer satisfaction and retention.- Collaborate with key stakeholders to identify client business goals and develop tailored strategies to support growth, revenue expansion, and operational efficiency.- Lead cross-functional teams to deliver customized SaaS solutions, improving client outcomes and ensuring alignment with healthcare-specific industry regulations and standards.- Spearhead strategic initiatives that contribute to an increase in annual recurring revenue (ARR) for key accounts.- Develop and present data-driven business reviews and growth plans to executive teams, identifying opportunities for upselling, cross-selling, and new product adoption.- Play a pivotal role in customer onboarding, providing insights and recommendations that accelerate time-to-value and enhance customer experience.- Utilize analytics and customer feedback to continuously optimize client strategies, enhancing their use of the platform and driving measurable improvements in performance metrics.- Act as the voice of the customer internally, advocating for product enhancements and aligning development efforts with client needs and market trends.- Drive client renewals and expansion opportunities by aligning SaaS offerings with evolving healthcare industry trends and customer objectives.- Build and maintain strong, long-term relationships with C-suite executives and other key decision-makers at top healthcare organizations.

-Managed billing, collections, and reimbursement processes across multiple facilities and levels of care, ensuring accurate and compliant practices for substance use and mental health treatment.-Conducted financial reporting on metrics such as reimbursement rates, yield, length of stay, and billable days.-Successfully transitioned numerous locations from third-party to in-house billing operations and implemented processes for new facilities.-Directed internal teams, including Payment Posting, Accounts Receivable Collections, Utilization Review, Billing, and Patient Collections.-Oversaw utilization review functions to optimize care delivery and reimbursement across various levels of care.-Negotiated payer contracts and reimbursement rates to expand market reach and improve financial outcomes.-Played a key role in launching new locations and aligning billing processes to organizational standards.-Ensured compliance with state, federal, and industry regulations through accurate billing and coding practices.-Led internal and external financial audits, ensuring revenue recognition and adherence to best practices.Supported the growth of facilities in multiple states, including Florida, Georgia, New Jersey, New York, and Massachusetts by acquisitions, mergers and service expansion.

Data analytics to identify trends within all entities and provide insight for business decisions to benefit the organization.

- Secured private equity investment, delivering a successful return on investment upon exit. - Oversaw financial reporting and analysis, including reimbursement metrics, yield, and length of stay, to drive organizational performance. - Participated in financial audits, ensuring compliance and accuracy. - Developed and managed revenue cycle procedures to enhance operational efficiency. - Implemented quality assurance measures, reducing claim failures and improving billing processes. - Achieved and maintained high collection rates through effective patient responsibility and payment processes. - Negotiated contracts and reimbursement rates to expand market presence and optimize revenue. - Analyzed trends and provided revenue projections to support organizational growth. - Maintained open communication with leadership to standardize and improve billing practices. - Implemented best practices to ensure compliance with industry standards and regulations.