- Direct and oversee the development /creation of request tracking and metric reporting for the customer data team. Reports include standard service level agreements, KPI’s, and data quality. - Support and test the implementation of enhancements to improve system usability, integration and overall value to our service users. - Utilize customer Master Audit Reports to proactively identify and resolve data-reconciliation issues, improve quality of management systems, processes and standards. - Monitor control and compliance of KPIs to reduce data issues and improve data consistency and integrity. - Evaluate and maintain customer Master Data in SAP and Ancillary Systems in support of crop protection, branded seed, seed treatment, and licensed seed business.

- Analyzed business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems. - Represented the business unit to define requirements and business cases for the technology developments. - Coordinated with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisitions, and system techniques and controls- Contributed to the development of new concepts, techniques, and standards. - Produce process documentation.- Developed solutions to complex problems which require the regular use of ingenuity and innovation. - Ensured solutions were consistent with organizational objectives.