Jason Lucas Email and Phone Number

• Innovation in process improvement around cloud based solutions and client migrations.• Coordinate and support clients in both the Medical and FinTech industries on a wide range of applications.• Establish and maintain accurate and appropriate knowledge base, procedure, and design documentation.• Assist new employees in learning the department workflows and clients in learning new technologies.• Utilize Microsoft Desired State Configuration platform to automate deployments of multi-tier virtual infrastructure into Microsoft's Azure cloud.• Migrate customer's existing application and data into new environment and evaluate customer needs and performance criteria to ensure smooth transitions out of clients traditional IT environments.• Configure remote virtual Windows server environments, including DNS, Group Policy, Active Directory, Remote Desktop, and Exchange.• Assist in pre-sales opportunities as technical resource.

• Consistently demonstrate ability to troubleshoot various types of software (managed applications, Novell Application Launcher, Java, etc.)• Consistent ability to troubleshoot hardware (scanners, HP multi-function printers, HP & Lexmark printers, peripherals, etc.)• Efficiently and accurately set up and modify user accounts for AD/Novell access• Responsible for installation of new hardware at numerous sites (scanners, printers, PCs, PDAs, etc.)• Manage third party activities for application installation and support (Lifeware 2000, Move-n, OCS-Gateway, Great Plains, etc.)• Lead projects related to equipment moves. Coordinate LAN, Datacomm, Telecomm and Facilities

• Consistently provided timely and efficient hardware break/fix support for printers, computers, and laptops at various Fairview locations covering a large geographical area (Northland area, Lakes Area, and University/Riverside campus.)• Successfully managed support with vendors for Intermec printers, Symbol handhelds, and Ambir scanner repairs• Managed and implemented equipment moves for Nexus contracts (Tiffany & Co., Wells Fargo, etc.)