Jason W Rush Email and Phone Number
Jason W Rush work email
- Valid
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Jason W Rush personal email
During my tenure with both Health Plan Services & CGS, I have developed an ability to support my customers in a calm, clear, concise manner that reassures them that their needs and those of their customers are being well taken care of. This approach helps create a positive atmosphere that ensures a successful partnership. I take time to train and mentor my team leads and their team members to ensure they also put the customer concerns first and address them in a timely manner.
Healthplan Services
View- Website:
- healthplan.com
- Employees:
- 583
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Account Manager Enrollment ServicesHealthplan Services Feb 2014 - Present
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Account ManagerHealthplan Services Feb 2014 - PresentTampa/St. Petersburg, Florida Area• Act as a liaison between operations and IT to maintain a strategic partnership and productive communication flows to ensure issue resolution• Facilitate calls with client to discuss drivers, trends, and other behaviors to identify root cause analysis of present and possible future issues to minimize escalations• Implemented escalation team and improved process for handling of Department of Insurance complaints to meet agreed upon turnaround times to our client and the state departments• Assisted with the development of the quality analysis of the escalation’s team responses to ensure accuracy and resolution provided to the client• Implemented process for backup system of responses to provide for future review if needed by client, escalation team, and other parties as requested• Designed plan and schedule to improve backlog of work and reduced volume by 74% upon implementation of escalation team
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Supervisor Enrollment ServicesHealthplan Services Mar 2013 - Feb 2014Tampa/St. Petersburg, Florida Area• Managed a team of full-time employees of various levels on the enrollment team• Mentored the ARS and other members to prepare for leadership roles• Maintained improved productivity and quality to meet company objectives and goals• Investigated and resolved supervisor escalations• Worked with vendor to ensure their needs were met to establish a solid working partnership• Implemented and managed access to care team to ensure critical issues are being addressed• Oversaw and coordinated all outbound call campaigns• Analyzed data for all auto dialer campaigns and staffed queues appropriately to handle volume
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Operations Manager (Aol/Honeywell)Cgs (Computer Generated Solutions) Jul 2008 - Mar 2013• Mentored Team Leads to effectively coach and develop agents• Monitored KPI attainment at a Team Lead and agent level• Partnered with Team Leads and agents to continually improve processes and procedures• Provided hands on support and coaching with the agents• Supervised assigned employees in accordance with CGS policies and procedures• Understand client processes & procedures to meet or exceed expected SLAs• Participated in client conference calls to provide CGS subject matter expertise
Jason W Rush Skills
Jason W Rush Education Details
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Devry University Orlando, FloridaComputer Information Systems
Frequently Asked Questions about Jason W Rush
What company does Jason W Rush work for?
Jason W Rush works for Healthplan Services
What is Jason W Rush's role at the current company?
Jason W Rush's current role is Account Manager, Enrollment Services at Health Plan Services.
What is Jason W Rush's email address?
Jason W Rush's email address is jr****@****ity.com
What schools did Jason W Rush attend?
Jason W Rush attended Devry University Orlando, Florida.
What skills is Jason W Rush known for?
Jason W Rush has skills like Leadership, Team Leadership, Account Management, Mentoring, Insurance, Coaching, Management, Customer Service.
Who are Jason W Rush's colleagues?
Jason W Rush's colleagues are Charlene Silkworth, Muath Juma, Sherika Hodge, Tammy Sirmans-Heisler, Keyry Medina, Anne Chevillot, Mary Katherine Campbell.
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