Subject matter expert on a portfolio of markets and implement pricing strategies to achieve strong results. Key Responsibilities*Use data and insight to create appropriate proactive and reactive pricing strategies to drive revenue improvements *Monitor competitor activity in market and prepare a timely response for key markets / channels*Receive Special Prorate Agreement proposals from airline partners and evaluate in terms of competitiveness, flexibility and facilitation of VA revenue objectives *Analysis of partner revenue trends of feed onto VA network and implement agreements to drive volume or yield*Fare coding of ATPCo fares for use in the GDS.

Working in the Market Development team, I was working on multiple projects that were in the idea incubation stage including the energy solutions project.Key Responsibilities *Develop user stories to identify customer pain points *Transitioning proof of concepts through the development process*Developing the product roadmap to deliver on company vision.*Review pricing models through data analysis to hit key metric target*Utilise Objectives and Key Results to track and measure goals.*Continual improvement in the customer experience and viability of the Home products and other initiatives lead by the Market Development Team.*Customer journey mapping and voice of customer strategy *Develop and maintain positive and professional relationships with internal and external stakeholders and suppliers; *Building positive commercial relationships with platform providers and initiative partners.Achievements*Introducing agile development frameworks to manage business growth and ensure effective change management*Part of a merger and acquisition project team to assess and recommend purchase of a supply partner to the board of directors.

Whilst on Standdown from Covid.Based at the Newstead and Stafford studios, I led a team of 12 trainers and 2 support staff to deliver high quality, results focused training sessions to over 500 members. The role required me to provide leadership and direction to these staff, a point of contact for members, convert membership enquires and provide reporting to the Franchise ownersResponsibilities• Develop and help foster a positive, motivational and community-based team training environment.• Driving membership enquires through advertising and member referrals• Converting membership sales • Member retention and increase studio use• Coordinating F45 Challenge events• Guided Revenue Targets and Staffing Budgets• Marketing for Lead Generation & Social Media Management • Rostering, Invoicing and CRM management• Respond member questions and suggestionsAchievements• Increase in overall member numbers by 7%• Increase in attendance for classes by 9%• Increase in Challenge participation and completion rates by over 80%• Increased in social media engagement on Facebook and Instagram• Development and execution of business plan with sales and marketing strategy.

Implementing and executing the Queensland product plan through leading a team of 16 staff that supported 1400 leisure consultants as well as working collaboratively with internal departments and key trade partners. The role required me to provide support and training to these consultants, develop product expertise, drive profitable sales growth as well as provide product management insights to sales operations teams, commercial analysts, marketing departments and key trade suppliers. My team and I would interpret sales data to identify profit, channelling and development opportunities and risks.Responsibilities• Develop expertise within retail sales consultants through executing effective store visits, developing and using relevant learning content, providing coaching on phone calls and creating training events and expos.• Drive profitable product growth using the product strategy to channel key market segments and key suppliers where there were opportunities for increased sales and profit growth. • Develop and increase expertise in the state support team to improve assistance to consultants and increase business acumen to better understand the product strategy.• Grow and maintain relationships with key trade partners to aide in delivering strong business outcomes.• Support World Travel Expo events through product development, product manufacturing, training and presenting at the event on airfare expertise.• Drive product support team’s performance to measurable KPI’s which has a customer focus.• Design and deliver planning day and team building content to increase team engagement, collaboration and culture. • Provide innovative thinking, creativity and customer awareness for new product development and product analysis.• Apply change management strategies to maximise engagement with retail sales consultants, key trade partners and internal departments.

Provide ongoing assistance to over 2000 retail travel consultants to problem solve booking issues and reduce potential costs to the business as well exploring sales opportunities for customer enquiries. Responsibilities• Provide support to retail consultants requiring complex problem solving in a fast paced environment whilst delivering cost effective and high quality outcomes for customers.• Increased conversion of sales through the successful delivery of on-call coaching assistance • Resolve escalated customer issues and complaints and provided appropriate solutions• Managing responses and resolutions in times of crisis while mitigating commercial damage. • Lead and managed consultant incentives to grow profit margins. • Analyse and interpret data to identify opportunities and risks for the business. • Promote and drive marketing campaigns and incentives internally to increase reach and engagement in order to maximize return. • Construct, promote and carry out relevant training programs and resources for retail consultants, aligning with national product and marketing plans. • Develop and execute an internal training program and resources to fast track upskilling and developing a team of varied experience levels. • Execute the state product strategy parallel to the brand’s national product and marketing strategy.Achievements• In 2018, I was awarded Queensland Product Manager of the Year. I was also one of 4 chosen nationally to attend our Global Awards Presentation in Berlin• Creation and implementation of a store reporting program that simplified information for Team Leaders to show opportunities for profit growth and where training was required for staff• Creation of relevant and interesting training content distributed through email, online and in person. This resulted in my aligned area growing overall ticket sales by over 5%, growth in targeted airlines and cruise lines sales as well as increase overall TTV.

DescriptionDeliver with a high level of accuracy product content to marketing departments for use in advertising campaigns.Create bespoke and unique airfares for marketing campaigns.Provide product suggestions and destination advice to marketing teams based on sales results for marketing campaigns.As the Assistant Manager, design and deliver planning day and team building content to increase team engagement, collaboration and culture.Achievements• Creation of a competitor analysis system to improve content and delivery of product. This led to an increase in email open rates and an increase in website traffic to targeted destinations• Creation and implementation of a speed to market strategy to deliver airfare deals to customers quicker than competitors. This led to an increase in sales conversion of advertised product.• In 2016, I was awarded for my work and attended our Global Awards presentation in Singapore

I was responsible for the negotiation of offers between the client and prospective buyers. It was also my responsibility to build a unique plan to promote properties to the right buyer.Part of my role was about relationship building so I would network to create relationships with clients to generate leads for future sales

I was responsible for the management of 34 staff and daily business activities. I performed reporting on KPI's including income, sales, expenses, and wages. I was my responsibility to Keep monthly expense budgets to achieve profit targets.One of my key strategies to create success was to ensure there was effective communication to customers regarding programs and services via newsletters, surveys and other communications. I would liaise with senior management and franchisee owners to ensure all branding, company policies and performances meet requirements.

My responsibilities were• Advertising and marketing of EzFlow Nail Systems brand, • Managing and marketing the growth of the EzFlow brand, • Managing and growing the current client base sales. • Creation and implementation of a strategic development plan including a review of current and future financial, marketing, sales, operations and human resources strategies, • Coordination and set up of trade show displays,

My responsibilities included• Managing the administration, sales, marketing, promotions & finance• Servicing key account clients to sustain and build sales, • Regularly setting and reporting key performance indicator targets and achievements to the managing director, • Bookkeeping and financial management, • Implementing and overseeing changes in packaging design and new promotional plan during a re-launch of the brand.