Jason Webb

Jason Webb Email and Phone Number

Senior Director | Driving Revenue Growth, Client Relationship Management @ PalAmerican Security
st. petersburg, florida, united states
Jason Webb's Location
Castle Rock, Colorado, United States, United States
Jason Webb's Contact Details

Jason Webb personal email

n/a
About Jason Webb

With a strategic focus on service delivery and client satisfaction, my tenure at Advantage Communications is marked by driving a 13% revenue increase in 2023. We ensure that service delivery aligns with client expectations through meticulous relationship management and performance optimization.My expertise in operational enhancements has led to a significant 33% reduction in new hire onboarding time, showcasing my commitment to efficiency and excellence. Collaborating with over 400 employees and 20 teams, we champion streamlined processes and foster growth for high-volume clients, with a steadfast dedication to the values of integrity and innovation in the outsourcing industry.

Jason Webb's Current Company Details
PalAmerican Security

Palamerican Security

View
Senior Director | Driving Revenue Growth, Client Relationship Management
st. petersburg, florida, united states
Website:
palamerican.com
Employees:
148
Jason Webb Work Experience Details
  • Palamerican Security
    Healthcare Client Service Manager
    Palamerican Security Sep 2024 - Present
    Colorado, United States
    In my role as Healthcare Client Service Manager at PalAmerican Security, I lead and manage security operations for healthcare facilities, ensuring the safety and well-being of patients, staff, and visitors. I collaborate closely with healthcare administrators to implement customized security solutions, oversee compliance with industry regulations, and provide exceptional client service. My focus is on enhancing security protocols, fostering a safe environment, and building strong relationships with our clients in the healthcare sector.
  • Advantage Communications Inc.
    Senior Director Client Services
    Advantage Communications Inc. May 2022 - Jun 2024
    United States
    Senior Manager, overseeing a diverse portfolio of 350+ employees and 15+ teams. Drive significant revenue growth, achieving a 13% increase in 2023 through strategic management and optimization of key performance indicators. Spearhead client relationships to ensure exceptional service delivery aligns with client expectations. Collaborate with stakeholders to establish budgetary objectives and streamline payment collection processes, contributing to the achievement of financial goals. Leverage negotiation skills to propose tailored pricing strategies, driving adoption and facilitating expansion opportunities for high-volume clients.
  • Advantage Communications Inc.
    Senior Director Global Operations And Implementation
    Advantage Communications Inc. Mar 2021 - May 2022
    United States
    Dynamic professional experienced in optimizing international virtual operations, achieving a remarkable 33% reduction in new hire onboarding time through strategic enhancements in IT setup and logistics. Proven ability to foster strong client relationships, driving successful new client onboarding and uncovering opportunities for business growth. Skilled in streamlining processes and generating cost savings while delivering exceptional service.
  • Transcom
    Senior Manager Copc Implementation
    Transcom Sep 2019 - Mar 2021
    United States
    Strategic leader with a track record of implementing transformative processes, driving substantial cost savings of $1.4 million annually by reducing employee attrition and absenteeism. Excels in revenue expansion through proactive upselling initiatives, contributing to a significant $700k increase in revenue. Leveraged international trips to ensure adherence to established processes and standards, ensuring operational excellence. Proficient in deploying global COPC CX standards, enhancing organizational performance and client satisfaction.
  • Transcom
    Senior Manager Business Operations
    Transcom Mar 2016 - Sep 2019
    Denver, Colorado
    Manage, assess, and enhance the performance of large teams comprising over 300 employees and 19 supervisors. Utilized international travel opportunities to provide consultation and share best practices, resulting in enhanced internal operational outcomes. Skilled in fostering collaboration, driving efficiency improvements, and achieving organizational goals. Ready to leverage expertise in leadership and operational excellence to drive success in challenging environments.
  • Transcom
    Business Manager
    Transcom Oct 2012 - Mar 2016
    United States
    Spearheaded organic growth initiatives, driving the expansion of a 10-team, 150-employee workforce through strategic initiatives and enhanced performance. Demonstrated proficiency in client collaboration, partnering to strategize, develop, and successfully implement innovative solutions such as the Salesforce CRM system. Skilled in fostering teamwork, driving organizational growth, and delivering exceptional results.
  • Transcom
    Team Leader
    Transcom Feb 2009 - Oct 2012
    United States
    Assessed, recruited, and nurtured new team members, resulting in a positive and collaborative work culture. The outcome: a respectable 11% reduction in absenteeism and a 23% enhancement in performance metrics.
  • David'S Bridal
    Multi Site Store Manager
    David'S Bridal May 2002 - Oct 2008
    Oregon
    Sales leader with a proven track record of driving exceptional results. Led a high-performing commission-based sales team of 40, fostering a dynamic and goal-oriented work culture resulting in heightened performance and sales excellence. Proficient in financial management, overseeing detailed reporting and ensuring accuracy in merchandising and shipping operations. Skilled in cultivating strategic vendor partnerships and implementing effective marketing initiatives, leading to significant increases in foot traffic and revenue.
  • Aol
    Training Manager
    Aol Oct 2000 - May 2002
    Tucson, Arizona
    Training professional with a proven track record in developing and delivering comprehensive training programs for call center staff. Specializing in sales, retention, and technical support, I focused on equipping employees with the skills and knowledge needed to drive company performance. Successful in implementing effective training initiatives, I have minimized training and 90-day attrition rates, ensuring a skilled and engaged workforce.
  • Health Net
    Collections Manager
    Health Net Jul 1999 - Sep 2000
    Tucson, Arizona
    Led and supervised an 8-member collection team tasked with recovering outstanding balances from Business, State, and Federal Government clients. Fostered professional and amicable client relationships while providing coaching and development to the collections team, ensuring daily collection objectives were consistently achieved.
  • Brunswick Bowling Products Llc
    General Manager
    Brunswick Bowling Products Llc Apr 1992 - Jul 1999
    Tucson, Arizona
    Directed daily operations of a Brunswick retail center, overseeing P&L, personnel management (30+ employees), marketing, budgeting, and inventory control. Utilized local, regional, and national promotional services to effectively market the location and engaged in community relations to enhance customer traffic. Ensured asset maintenance for quality customer service and safety compliance, while managing employees in adherence to HR guidelines. Successfully managed all operational aspects to drive profitability, encompassing customer service, merchandise flow, expense management, HR, and sales support functions.

Jason Webb Skills

Call Centers Outsourcing Team Leadership Team Building Project Management Customer Satisfaction Performance Management Client Delivery Business Process Improvement Management Customer Relationship Management Contact Centers Vendor Management Training Customer Service

Jason Webb Education Details

Frequently Asked Questions about Jason Webb

What company does Jason Webb work for?

Jason Webb works for Palamerican Security

What is Jason Webb's role at the current company?

Jason Webb's current role is Senior Director | Driving Revenue Growth, Client Relationship Management.

What is Jason Webb's email address?

Jason Webb's email address is ja****@****com.com

What schools did Jason Webb attend?

Jason Webb attended Metropolitan State University Of Denver.

What skills is Jason Webb known for?

Jason Webb has skills like Call Centers, Outsourcing, Team Leadership, Team Building, Project Management, Customer Satisfaction, Performance Management, Client Delivery, Business Process Improvement, Management, Customer Relationship Management, Contact Centers.

Who are Jason Webb's colleagues?

Jason Webb's colleagues are Nicholas M., Plamen G Penchev, Kenyada Hudson, Tyler David, Ayla Mccullough, Joelle D., Fred Ellington Bess Jr..

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