Responsible for Field Operations, Logistics, Fleet, and Facilities. A key leadership team member who ensures field personnel have the support, tools, and training to provide excellent service and patient care. Develop team members both professionally and personally. Remove roadblocks for the field leadership team. Ensure the agency's operational continuity utilizing cross-training and organizational flexibility Manage supply chain and availability of medical supplies to support patient care. Ensure fleet readiness of 78 ambulances and 22 support vehicles. Manage the repair, refresh, and maintenance of three campuses.

• Lead the activities of daily operations as they affect the supply and demand of resources and equipment within the operations division reducing the amount of lost unit hours during peak by developing working relationships between Logistics and Operations supervisors and uniting goals.• Insured world-class Mobile Healthcare is administered to over the 1M citizens we serve by helping develop positive relationships with the clinical department to decrease the time in training for new field employees.• Contribute to the successful daily implementation of MedStar’s mission and values by providing direction and setting a positive example.• Maintained compliance with company rules and guidelines.• Contributes to successful staffing to meet the demands of the community in all areas of operations and provide support to the supervisory team in logistics services, fleet, field, and MIH/CCP. • Aid in the coordination of building maintenance.• Personal and professional development of the Operations Supervisor team lowering internal complaints from staffing members by creating and mentoring individual professional development plans for the Supervisor Team.

• Oversaw daily operations in a high-volume 911 urban EMS system, managing multiple ALS and BLS units for diverse emergency calls.• Led the development and implementation of disaster preparedness plans, ensuring rapid and effective response during natural disasters and public health emergencies.• Developed and conducted training programs for active threat response, collaborating with law enforcement to establish safety protocols.

• Provided advanced pre-hospital care in a high-volume 911 system, managing trauma, cardiac events, and more.• Responded to emergency calls, performing rapid patient assessments and life-saving interventions.• Collaborated with healthcare professionals to administer ALS interventions and ensure comprehensive patient care.

• Provided critical pre-hospital emergency care to patients in high-pressure environments, adhering to established protocols.• Managed over 1,200 emergency calls per year, showcasing efficiency in fast-paced settings.• Collaborated with paramedics, law enforcement, and hospital staff to ensure seamless patient care.

As the owner of a successful lawn care company, I have been responsible for overseeing all aspects of business operations, with a particular focus on revenue cycle management and customer acquisition. My role involves strategic planning, financial management, and ensuring customer satisfaction through high-quality service delivery.Developed and implemented efficient billing processes to optimize cash flow and reduce the time to revenue realization.Managed accounts receivable and payable, ensuring timely invoicing and payment collection.Analyzed financial reports to identify trends, forecast revenue, and make data-driven decisions to enhance profitability.Collaborated with vendors and suppliers to negotiate favorable terms, contributing to cost reduction and improved margins.Designed and executed targeted marketing campaigns, leveraging digital platforms and local advertising to attract new customers.Built and maintained strong relationships with clients, leading to increased customer loyalty and high retention rates.Utilized CRM tools to track customer interactions, gather feedback, and tailor services to meet specific client needs.Developed referral programs and partnerships with local businesses to expand the customer base.Oversaw daily operations, including scheduling, workforce management, and quality control to ensure efficient service delivery.Implemented best practices in lawn care services, staying updated with industry trends and innovations.Trained and managed a team of lawn care professionals, fostering a positive work environment and ensuring high performance.Created and executed business plans that align with long-term goals, focusing on sustainable growth and market expansion.Identified and pursued new business opportunities, including commercial contracts and service diversification.Regularly reviewed and adjusted pricing strategies to remain competitive while maximizing profitability.

• Managed all types of catastrophe property claims with independent discretion and judgment.• Assisted field office in handling day-to-day property claims when not on catastrophe deployment.• Achieved a 15% increase in efficiency by implementing streamlined processes for claim handling.• Developed strong analytical and problem-solving skills in assessing property damage and determining claim settlements.

Optimized Operational Efficiencies: Collaborated with small businesses to streamline operations, resulting in an average efficiency increase of 25%. Identified and implemented process improvements, including automation of routine tasks and reorganization of workflows to reduce operational bottlenecks.Cash Flow Management: Developed and executed cash flow management strategies tailored to the needs of small businesses. Provided guidance on budgeting, expense management, and forecasting, leading to a significant improvement in liquidity and a 15% reduction in financial stress.Process Development: Designed and implemented customized processes to enhance business performance. Focus areas included inventory management, billing cycles, and customer service protocols, which resulted in faster turnaround times and improved client satisfaction.Performance Tracking: Established key performance indicators (KPIs) and reporting mechanisms to monitor financial health and operational performance, enabling business owners to make data-driven decisions.Client Training: Conducted training sessions for business owners and their teams on best practices in operations management and financial planning, leading to a 30% improvement in process adherence and overall business resilience.

Managed contract and in house utility construction projects across the U.S. ensured K.P.I. Were met or exceeded expectation. Consistently managed regions to preform over revenue expectations and below expense budgets. Grew overall revenue above expectations in every contract line.

In my role as an Emergency Medical Technician at MedStar Mobile Healthcare, I provided critical pre-hospital emergency care to patients, collaborated with various stakeholders for seamless patient care, and actively participated in ongoing professional development and recertification.• Proficient in patient assessment, airway management, and hemorrhage control.• Ensured readiness and proper function of emergency vehicles and medical equipment through regular inspections.

Fire Suppression: Responded to structural, wildland, and vehicle fires in a rural setting, utilizing specialized techniques to combat fires in areas with limited water supply and access.Emergency Medical Response: Provided emergency medical care as a certified EMT, performing patient assessments, basic life support (BLS), and assisting paramedics with advanced life support (ALS) as needed during medical emergencies and rescue operations.Rural Firefighting Techniques: Developed and applied strategies for fire containment in challenging terrains, including the use of portable water tanks, firebreaks, and controlled burns to prevent wildfire spread.Search & Rescue Operations: Participated in search and rescue missions in remote and difficult-to-access areas, including coordination with local law enforcement and other emergency services to locate and assist individuals in distress.Equipment Maintenance & Readiness: Maintained firefighting apparatus, tools, and protective gear to ensure optimal performance during emergency responses; conducted regular inspections and minor repairs to uphold operational readiness.Community Outreach & Education: Engaged in public education programs, including fire prevention workshops, smoke detector installations, and fire safety demonstrations, fostering strong relationships with the local community.Incident Command Support: Assisted in the implementation of the Incident Command System (ICS) during emergency responses, effectively supporting command staff in coordinating resources and personnel in dynamic situations.Volunteer Training & Mentorship: Played a key role in training and mentoring volunteer firefighters, ensuring they were equipped with the knowledge and skills necessary to safely and effectively perform their duties.

In my role as Director of Safety at R.J. Carroll & Sons Inc., I led the development and implementation of comprehensive safety programs across multiple underground construction sites. I managed the DOT driver safety program, conducted risk assessments, and led safety training programs for employees at all levels. Additionally, I investigated safety incidents and implemented corrective actions to prevent recurrence.

In my role as an Operations Manager at RJ Carroll Company, I successfully led structured cabling projects for a diverse range of clients, ensuring timely completion and cost efficiency. I managed the revenue cycle from initial bidding to financial reporting, implementing strategies to optimize cash flow and increase profit margins. Additionally, I supervised a dedicated project team, maintained strong client relationships, and implemented process improvements to enhance project quality.

Diesel Engine Maintenance & Repair: Specialized in the maintenance, troubleshooting, and repair of GM 635 E5 diesel engines, ensuring optimal performance and reliability of shipboard propulsion and auxiliary systems. Conducted regular inspections, preventive maintenance, and overhauls to maximize engine efficiency and longevity.Technical Expertise: Applied advanced knowledge of diesel engine systems to diagnose mechanical issues, disassemble and reassemble engine components, and perform corrective actions. Proficient in using technical manuals, schematics, and diagnostic tools to identify and resolve engine malfunctions.Operational Readiness: Played a key role in maintaining the operational readiness of shipboard engines, ensuring that all propulsion systems were fully functional and mission-ready. Conducted routine operational tests and drills to verify engine performance under various load conditions.Quality Control & Safety Compliance: Adhered to strict safety protocols and quality control procedures during all maintenance activities, minimizing the risk of accidents and equipment damage. Ensured compliance with Navy standards and guidelines for engine operation and maintenance.Team Leadership & Training: Supervised and trained junior personnel in diesel engine maintenance procedures, sharing technical knowledge and best practices to enhance team capabilities. Provided hands-on guidance during engine repairs and maintenance tasks.Documentation & Record-Keeping: Maintained accurate logs and records of all maintenance and repair activities, including engine hours, parts replacements, and performance metrics.Deployment & Operational Support: Supported multiple deployments, ensuring the reliable operation of diesel engines during extended missions and in challenging environments. Contributed to the successful completion of shipboard operations by maintaining high levels of engine readiness.