- Managed and executed the day to day tasks of a travel agency.- Employed and managed three staff.- Responsible for building working relationships with corporate clients on all levels- Created and maintained client and traveler profiles.- Provided thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound/outbound calls, written quotes and confirmations, etc.)- Communicated to employees and ensured compliance with group policies and procedures, including those pertaining to Information security and accounting.- Created and implemented all internal office administration procedures and document templates.- Consulted with corporate and leisure clients from initial quote to final booking including destination and visa information.

- Responsible for the storage unit where all equipment is stored. (Photo Booths, Props and VIP Equipment).- Hired and trained a team of 8 – 12 photo booth operators on an ongoing basis in Gauteng. - Created and implemented a job card system for the operators to perform their duties.- Created and maintained a booking system using Google Calendar shared with H/O Cape Town.- Allocated photo booth operators to bookings. (Matching operator skills and personality to client e.g. corporate, exhibitions, weddings and private events, etc).- Communicated new booking’s to operators’ weekly/daily via WhatsApp.- Coordinated bookings according to location using google maps, planning and time management skills.- Emailed clients reconfirmation of their booking and discussed any special requests or requested any missing information required.- Prepared photo booth’s and props for the operator’s to collect from storage. - Procured standard props and themed props, CD’s, Ink, photo paper, magnets and other equipment. - Provided telephonic support to operators during their bookings.- Maintained photo booth equipment, structural, Laptops, printers, cameras and monitors.- Reported client feedback to H/O using job card comments and ratings monthly

Senior Travel consultant to corporate clients and managed consulting staff.

I managed the day to day operations of the travel division and worked with the conference professionals to transport large groups and VIP's to conferences and events around South Africa.