Jason Wiggins Email & Phone Number

Kent, WA, US

Kent, WA, US

• Assist in new individual and Medicare sales activity to achieve sales objectives.
• Strategically builds and leverages established broker relationships to increase prospect and sales opportunities.
• Performs other related duties as assigned.
• Analyze customer/broker initiated inquiries and use appropriate resources to ensure satisfactory resolution.
• Resolve customer/broker initiated issues/inquiries accurately and within specified time frame.
• Use knowledge network (or other) resources to ensure successful resolution of customer/broker inquiries.

Kent, WA

Tacoma, WA

• Served as the claims payment expert for the Plan and as a liaison between the plan, claims, and various departments to effectively identify and resolve claims issues
• Acted as the subject matter expert for other Claims Liaisons
• Audited check run and send claims to the claims department for corrections
• Identified any system changes and work notify the Plan CIA Manager to ensure its implementation
• Collaborated with the claims department to price pended claims correctly
• Documented, tracked and resolved all plan providers claims projects

Kent, WA

• Worked in a high call volume setting to provide clarification and education to, as well as research of, patient billing concerns and complaints
• Addressed broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefit interpretation and adjudication
• Provided financial counseling both in advance and post receipt of services
• Aided with reimbursement for under or un-insured individuals (including uncompensated care)
• Delivered outstanding client service at all times, including proactively anticipating client needs, maintained frequent and professional client communication, and responded quickly to any service requests
• Resolved problems by clarifying issues; researched and explored answers and alternative solutions