• Main support technician for over 90,000 computers running our software.• Troubleshoot issues between client’s computers/networks blocking our application with firewalls and/or anti-virus software.• Create and update technical documentation for customers using our product.• Train and educate customers on the usage and benefits of our product.•Work support tickets submitted through Zendesk by customers having issues.

• Worked projects to design and code Android, IOS, and Windows applications for various departments within Verizon Wireless. • Previously worked on “Killer Mobile” report to ensure customer equipment is performing as designed, not only for customer satisfaction, but also to ensure network performance. • Complete Switch to Bill reports for revenue assurance to reduce lost revenue. • Diagnose, troubleshoot and resolve network and device problems on voice and data services using various systems. • Mediate between network and customers for network and service related issues. • Educate customers on features and benefits of wireless products and services, building trust and ensuring customer satisfaction. • Test new equipment and software to ensure they are ready for consumer use

• Work with customers to resolve issues concerning their handsets. • Assist sales representatives grow revenue by selling accessories. • Install and troubleshoot hands free kits and installed mobile phones. • Work with inventory to ensure correct levels of equipment in the location. • Order parts for equipment repairs and installations.