Jason Williams Jr. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

➤ Efficiently provided operational support including inventory management, order fulfillment, and customer service.➤ Performed quality control on customer orders, making sure all information was complete, clear, and free of errors.➤ Professionally communicated with customers regarding their orders, both verbally and via digital applications.➤ Received inventory shipments and ensured that products were accurately placed in the correct warehouse location.➤ Expertly filled customer orders by retrieving the correct items, ensuring proper packaging, and initiating shipment.

➤ Serving as an integral part of ongoing community relations and operations efforts, while interacting with general public.➤ Gaining hands-on experience in planning and executing event activations, as well as gained gameday experience.➤ Developing new processes to achieve timely delivery of key sales and promotional materials, while reducing costs.➤ Conducting status meetings related to development, testing, and performance of current and upcoming campaigns.➤ Proactively performing research related to current and prospective programs and initiatives of other sports organizations.➤ Conducting community outreach and networking to increase organizational/event awareness, attendance, and impact.➤ Served in leadership roles during weekly meetings, and drove ticket sales through B2B and B2B calls and meetings.

➤ Greeted guests, issued required identification, distributed event programs, and oriented customers to stadium amenities.➤ Developed fast relationships with customers to ensure optimal levels of customer service, satisfaction, and loyalty.➤ Successfully trained stadium volunteers in the policies, procedures, and guest relations standards of the stadium.

➤ Recorded customer orders and proactively monitored tickets to ensure orders arrived in a quick, organized manner.➤ Collected cash and made correct change, as well as counted the money in the cash drawer in the beginning/end of shift.➤ Accurately maintained and stocked needed supplies and products, while operating electronic scanners.➤ Successfully provided exceptional service and maintained high productivity in a fast-paced environment.

➤ Welcomed customers, coordinated seating, prepared tables, escorted customers to their tables, and presented menus.➤ Utilized a deep knowledge of menu offerings to provide detailed information and recommendations.➤ Strategically kept table rotations in mind so that Servers received an optimal number of customers to improve workflow.➤ Initiated food and beverage orders, communicating details to the Kitchen staff, while using the POS ordering software.➤ Contributed to inventory management, including determining shortages, documenting deliveries, and ordering supplies.

➤ Warmly greeted customers and provided the highest level of customer service while responding to questions.➤ Successfully improved customer engagement with products, and cross-sold to increase purchase amounts.