Jason Willman Email and Phone Number
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Experienced IT professional with a demonstrated history of working in the financial services industry. Skilled in Windows 7, Microsoft Word, Remote Desktop, Windows Server, and Windows 10. Strong information technology professional with a A+ Network+ MCP focused in Information Technology from TechSkills.
Stifel Financial Corp.
View- Website:
- stifel.com
- Employees:
- 7363
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It Operations And Service Management TechnicianStifel Financial Corp.Panama, Il, Us
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It Operations & Service Management TechnicianStifel Financial Corp. Jan 2019 - PresentGreater St. Louis Area•Respond to event alerts triggered for: -Monitored Application Failure -Hardware Issues -Software Issues -Service Failures -SQL Job Failures -File Transmission Issues•Fully document incidents with troubleshooting steps and resolution.•Facilitate major incident conference bridges•Troubleshooting and ticket creation for circuit issues with major carriers such as Lumen and Verizon.•Serve as after hours help desk support troubleshooting issues with Desktops, Laptops and mobile devices.
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Senior Infrastructure Operations TechnicianScottrade Dec 2015 - May 2018Greater St. Louis Area•Provide interim supervisor-level support to the team•Training of new hires on all daily tasks as well as training Level 1 and Level 2 Operators on new procedures. •Watch ticketing queue and email for changes, incidents, or problems requiring follow-up.•Daily file transfers as well as performing various tasks to assist in monthly disaster recovery exercises, and Windows patching. •Troubleshooting and resolving issues within a Windows Server environment as well as working with other IT departments within Scottrade and outside vendors to troubleshoot and resolve technical issues. •Running and assisting on various troubleshooting and proactive bridge lines. •Server monitoring and reporting to management of issues that includes daily paperwork of all issues and duties performed. •After hours help desk support and escalation as needed. -
Infrastructure Operations TechnicianScottrade Jan 2011 - Dec 2015Greater St. Louis Area•Daily file transfers as well as performing various tasks to assist in monthly disaster recovery exercises, and Windows patching. •Troubleshooting and resolving issue within a Windows Server environment as well as working with other IT departments within Scottrade and outside vendors to troubleshoot and resolve technical issues. •Running and assisting on various troubleshooting and proactive bridge lines. •Server monitoring and reporting to management of issues that includes daily paperwork of all issues and duties performed. Monitoring tools include Spectrum, PRTG, as well as home-grown and vendor-provided tools.•After hours help desk support and escalation as needed.
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Service Center Technical SupportScottrade Aug 2007 - Jan 2011Greater St. Louis Area•Over the phone customer service and technical support.•Provided assistance to clients with technical issues ranging from Internetconnection problems to identifying internal issues with a clients account.•Creating and updating tickets for a clients technical issue.•Answering and escalating emails from customers and internal branches.
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Computer TechnicianSteel Horse Computers Sep 2010 - Apr 2011Swansea, Illinois•A wide variety of both hardware and software repairs and upgrades to desktopand laptop computers.•In-home installation and setup of new computers and peripheral devices.•Providing in-store and over the phone technical support.•Sales of new computers and parts.
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Computer TechnicianCircuit City Oct 2006 - Nov 2007Springfield, Illinois Area•Hardware and software repairs and upgrades of desktop and laptopcomputers.•Providing in-store and over the phone customer and technical support.•In-home installation and setup of new computers and peripheral devices.•Customer service and satisfaction in person and over the phone. -
Service TechnicianNovanis Global Solutions Apr 2007 - Jul 2007Springfield, Illinois Area•Troubleshoot and repair printers, desktops, laptops, servers and networks using both hardware and software. •Customer service and satisfaction. •Time management for both traveling to job site and repair. Supply orders, tracking of mileage for company vehicle.
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Computer TechnicianGeek Squad Jul 2006 - Oct 2006Springfield, Illinois Area•Repairs and upgrades of various laptop and desktop computers. •In-store and over the phone customer support and technical support. •Customer service and sales support in person and over the phone.
Jason Willman Education Details
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TechskillsInformation Technology
Frequently Asked Questions about Jason Willman
What company does Jason Willman work for?
Jason Willman works for Stifel Financial Corp.
What is Jason Willman's role at the current company?
Jason Willman's current role is IT Operations and Service Management Technician.
What is Jason Willman's email address?
Jason Willman's email address is jw****@****ade.com
What schools did Jason Willman attend?
Jason Willman attended Techskills.
Who are Jason Willman's colleagues?
Jason Willman's colleagues are Daniel Madams, Cfa, Clarkson Fontaine, Dashawna Bowers, Kerry Auer, Robert Welch, Christian Seamster, Michelle Murphy.
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