- Customer Services and Engineering Manager. Experienced in managing across multiple departments, including mechanical design, application engineering, and customer service. Proven record of process improvements including reduced call times, order processing, design time, and quote turnaround time. Excellent analytic skills and measuring meaningful KPIs. Years of experience with mechanical, electrical, and automated equipment. Support design changes for both engineering and operations. Contributor to new product development, new product development teams, and marketing initiatives. Excellent strategic planning and embracing new technologies and processes to improve workflow and revenue growth.