Ensures a high-level of communication with current and prospective residents, maintaining effective, professional and compassionate resident relationsParticipates in the development of budgets, and works collaboratively to ensure that expenditures are in accordance with the budgetSupervises on-site marketing and assignments and participates in all advertising and marketing programsSupervises the assignment, transfer, check-in and check-out process for residentsEnsures that the portfolio regularly conducts relevant market research and coordinates and oversees this activity and monitor trendsUpdates, monitors reviews and utilizes weekly, monthly, quarterly and annual leasing and sales reports that detail performance metricsPrepares management planInterfaces with outside professionals regarding legal, accounting, insurance, tax, and others as appropriateResponds to any emergencies that may arise on siteCommunicates all problems and makes recommendations to supervisor.

• Develops and maintains relationships with students, parents, various University offices and organizations• Identifies the appropriate media for distribution of promotional advertising, and acts as liaison with respective media representatives• Generates daily and weekly traffic reports and other administrative reports as requested• Ensures the staff is familiar with relevant housing application and assignment procedures and the features of the community, and that they are assigned to assure sufficient office coverage• Plans and attends promotional events for property both on site and on campus throughout the course of the year• Represents and promotes assigned properties at various school-sponsored events• Coordinates, manages and provides on-site sales and leasing training covering tour guidelines, phone shops and e-mail follow-up standards for all site staff• Coordinates, manages and provides on-site training regarding the prospect follow-up process, customer service standards, branding and marketing standards, customer communication standards and excellent resident services• Coordinates and manages the leasing process including: prospect management, application processing, Housing Agreement fulfillment, addendum's, delegations, mutual terminations, room assignments and general lease paperwork.• Creates, implements and measures the success of a comprehensive leasing and sales program that will ensure the successful annual lease-up of the portfolio• Assists the marketing manager in the development of short- and long-term marketing and resident retention and renewal plans and budgets (fall, spring, and summer), monitors progress, assures adherence to policies and evaluates performance• Creates short- and long-term leasing goals and objectives for each staff member• Reports daily traffic and leasing figures daily as well as any other leasing benchmarks as requested

• Assists with the hiring, training, development,• Assists with the supervision of all business functions related to operations • Oversees the development of community • Assists with the appropriate occupancy rates, evictions, revenue and expenses are maintained • Assists with the timely collection of rents • Assists with all facilities management for property, including land, building, and equipment • Assists with and coordinate information necessary to prepare financial statements, reports and leasing audits

I manage a staff of 14 diverse employees, in the day to day operations of the property. Ensure appropriate occupancy rates, evictions, revenue and expenses are maintained. Lease apartments, and give awesome customer service