Jason Allen Email & Phone Number

Hamilton, Ontario, Canada

Every place your organization wants to go, other than where it is now, travels through the intersection of creativity, learning, and cultural change.How well you embrace each of those elements will determine how successful you are in changing from the organization you are now, to the one you want to be.Every organization is telling a story. They are telling a story to their customers, to their employees, and to the world at large. A story about who you are, what you value, and… Show more Every place your organization wants to go, other than where it is now, travels through the intersection of creativity, learning, and cultural change.How well you embrace each of those elements will determine how successful you are in changing from the organization you are now, to the one you want to be.Every organization is telling a story. They are telling a story to their customers, to their employees, and to the world at large. A story about who you are, what you value, and what you want to bring to the world. Often it’s the same story, but when it isn’t, it creates a tension that needs to be resolved before things can progress. Sometimes the story is consistent, but it’s not the one you wish you were telling.Third Way Consulting can help you discover what story you want to tell, and how to tell it in a consistent way to your employees, customers and the world. Show less

Hamilton, On

The Environmental Urbanist is on Tuesday afternoons at 1:00 and explores both the unique responsibility, and the unique opportunities of cities when it comes to addressing climate change. Tune in for interesting and engaging conversation.

Toronto, Canada Area

Advanced the understanding of sustainable transportation in Canada by bringing global industry thought leaders to Canada to share their knowledge of the latest innovations in the field..Created CUTA's first distance learning program, with an emphasis on Transportation Asset ManagementOversaw the delivery of annual networking events, including a spring themed event, and the annual conference and trade show in November.Oversaw the creation of a national transit mentorship program… Show more Advanced the understanding of sustainable transportation in Canada by bringing global industry thought leaders to Canada to share their knowledge of the latest innovations in the field..Created CUTA's first distance learning program, with an emphasis on Transportation Asset ManagementOversaw the delivery of annual networking events, including a spring themed event, and the annual conference and trade show in November.Oversaw the creation of a national transit mentorship program, bringing experience and enthusiasm for transit excellence together from all parts of Canada. Show less

Toronto, Canada Area

Acting Manager for a 60+ seat contact centre handling all inquiries and escalations from customers of GO Transit and UP Express.Coached and managed a team of 6 supervisors to ensure the meeting of stringent Key Performance Indicators around service levels and response times.Negotiated complex Union grievances and disciplinary issues.Responded to customers who escalated beyond a supervisor, or to the executive team.Maintained a positive, vibrant workplace culture.

Toronto, Ontario, Canada

Provided organizational development and change management expertise helping to guide the transition from an operational culture to a more holistic view as a transit provider.Designed and delivered training to diverse audiences at Metrolinx, including new-hire orientation, software applications, and leadership skills.Designed and implemented technical training programs for in-house applications used for communication, vehicle tracking, and real time incident… Show more Provided organizational development and change management expertise helping to guide the transition from an operational culture to a more holistic view as a transit provider.Designed and delivered training to diverse audiences at Metrolinx, including new-hire orientation, software applications, and leadership skills.Designed and implemented technical training programs for in-house applications used for communication, vehicle tracking, and real time incident reporting.Designed and implemented a coaching program for front line staff, including quality assurance metrics, and coaching training for the leadership team.Conducted end-to-end needs assessments of staff competencies, charting existing behaviour and skill deficiencies as related to desired business outcomes.Developed and delivered custom e-learning software using an LMS and Articulate Storyline 2. Managed learners and participation using the LMS.DOn-boarded training staff to the division, ensuring knowledge transfer and rapid readiness to meet the needs of the department.Supervised, and trained-the-trainer for a secondment from another division. Instructed her on the use of the LMS, E-learning development, in-class facilitation and instructional design.Developed the Social Media training program and documentation. Trained the GO Transit social media team on successful engagement using Twitter and Facebook.Provided subject matter expertise in the development of the Passenger Charter change management initiative, and delivered the subsequent training to over 450 participants. Show less

See Below.

Trained inside sales representatives to prospect for and close business. Trained over 100 new hires, and provided ongoing coaching and follow up to this 55-70 seat call centre.Designed and implemented a coaching program to prepare front line staff for management roles.Spearheaded the introduction into Myron's North American training department of Adult learning theory and practice as well as the latest in Visual thinking and communication styles. Blended the most popular sales… Show more Trained inside sales representatives to prospect for and close business. Trained over 100 new hires, and provided ongoing coaching and follow up to this 55-70 seat call centre.Designed and implemented a coaching program to prepare front line staff for management roles.Spearheaded the introduction into Myron's North American training department of Adult learning theory and practice as well as the latest in Visual thinking and communication styles. Blended the most popular sales "guru" concepts into new hire and in-service training program.Trained and supported teams in Hamilton and Scarborough (Canada), Maywood, NJ (USA), Managua (Nicaragua) and San Pedro Sula (Honduras).Reduced the new rep ramp-up period from 12 weeks to 6 weeks during my tenure.Drove consistent high results (110% of target) among new hire and in-service trainees. Show less

Drove the sales of this consumer electronics company from a six figure three person company to a multi million $ per year international concern in only two and a half years. Established, and profitably ran the US division, and helping to propel it to #4 on Profit Magazine's 'Fastest Growing Companies in Canada' list in 2002.Implemented a complete Accounting System overhaul, including sourcing vendors, roll out, and assisting with training.Hired and trained a general manager… Show more Drove the sales of this consumer electronics company from a six figure three person company to a multi million $ per year international concern in only two and a half years. Established, and profitably ran the US division, and helping to propel it to #4 on Profit Magazine's 'Fastest Growing Companies in Canada' list in 2002.Implemented a complete Accounting System overhaul, including sourcing vendors, roll out, and assisting with training.Hired and trained a general manager, bookkeeping staff, warehouse employees and a 5-6 seat call centre.Vigorously drove market share through direct mail, active prospecting, telephone sales, and a robust web presence.Personally managed nearly a half million dollars worth of national accounts.Travelled extensively to trade shows and marketing opportunities to develop the profile of both the US division and the parent company. Show less

Certificate, Environmental Education Outcomes

Certificate, Public Relations

Ba, Political Science

Bachelor of Arts, Political Science, President, Students' Legislative Council '93-'94 Chair and Founder, Student Food Action Committee.

Advance Facilitation, Instructional Design

Education record