Jason Amato Email & Phone Number

Scotch Plains, NJ, US

Hillside, NJ

• Data- Entered information within both State and company guidelines and deadlines, quality assurance, management, lead implementation into new systems, and more.
• Creation- Templates for certain data, dashboards to track data, instruction manuals, tools and resources, script for a calling campaign, etc.
• Leadership- Assisted in onboarding training, participated in interviews for new candidates, established new protocols and procedures, lead trainings on internal and external software, and lead implementation into many.
• Research- Found and created formulas needed to solve various report and dashboard tracking systems, found free software solutions to complete tasks, helped troubleshoot internal software issues.
• Problem Solving- Was the go to person supporting up to 30+ users at a time for data inquiries, helped develop new digital policies to accommodate Covid impact, helped develop solutions for FAQ or problems, brainstormed.
• Collaboration- Worked within my own SNAP-ED department on a multitude of projects as well as supported other departments when needed.

Jersey City, New Jersey

• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
• Interacted with vendors, contractors and professional service personnel to receive orders, direct activities and communicate instructions.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Developed and updated spreadsheets and databases to track, analyze and report on rents received and other important details.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.

Westfield, New Jersey **Location closed**

• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Processed payments and documented account changes for financial accuracy and transparency.
• Compiled, sorted, and imported information into database.
• Completed final financial reports for the shift/day.
• Troubleshooted various technical issues and database inconsistencies.

Greater New York City Area

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Helped implement new payroll company and procedures.
• Fixed client/potential client database and helped develop a new system for keeping it current.

New York, NY

Acquisition, Buying new and old magazines, Microsoft Office, Open Office, Training, Image Capture, File Conversion, Brainstorming, Go To Person, Database Maintenance, Editing, Correspondence, Customer Service, Creativity, Problem Solving, Business Development and Expansion, Mail Sorting, Fax Machine, etc.

Newark, NJ

Accounting, Administration, Reception, Customer Service, Marketing, IT, Problem Solving, Sales, Vending, Negotiations, Filing, Device repair, HR, Exchange Server 2003, Windows 95, Windows XP, Windows Vista, Data Entry, OCR, Generating Reports, Setup of new tenants, Loss Prevention, Microsoft Office, Photoshop, Craigslist, Cash Handling, Conference Rooms.