Jason Bird Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, Us

Enterprise executive responsible for product design, development and engineering of enterprise-wide cloud and platform strategies, leading teams in cloud engineering, compute engineering, data platform engineering, and storage engineering.

Louisville, Kentucky, Us

Executive with responsibility for enterprise delivery of core infrastructure including Data Centers, Cloud Environments, Remote Sites, Network, Database, Compute, Storage, Enterprise API Platforms, Citrix, and Mainframe as well as ITSM practices including Incident Management, Change Enablement, Problem Management, Config Management, etc.• $300M+ financial responsibility managing an organization of 500+ associates and vendor resources globally• Managed hybrid environment in multiple data centers and cloud service providers (Azure, AWS, GCP)• Implemented $35M+ annual cloud cost savings via cloud utilization and cost optimization finops practice• Introduced optimization practice addressing performance opportunities ensuring efficient mainframe operations• Revamped infrastructure vulnerability management program moving from <20% vulnerabilities in a managed state to over 96% addressing 40k vulnerabilities monthly• Improved ITSM processes resulting in reducing major incidents 55% YoY and simplified change process removing 70% of extraneous information while maintaining compliance and stability.

Burbank, Ca, Us

Technology executive with responsibility for reliability and availability of over 600 critical applications powering Disney theme parks, resorts, reservation centers and digital experiences. Included direct accountabilities of Site Reliability Engineering (SRE), Operational Tools and Engineering, L1/L2 Operations, Database Operations, Change Management, Release Management, Workflow/Batch Platform Operations, and Enterprise Monitoring Platform. • Implemented Site Reliability Engineering practice within Disney Parks and Resorts• Reduced Mean Time to Restore Service (MTRS) from 3 hours to under 30 minutes• Improved overall technical systems availability from 80% to over 99%• Delivered an automation platform & standards enabling self service and self healing of critical applications• Implemented tooling centralizing application details and enabling efficient incident management• $15M+ direct financial responsibility managing an organization of 100+ employee and vendor resources globally• Secured funding and standardized monitoring platform introducing business/guest centric monitoring• Sustained and stabilized workflow automation platform with over 1 million job executions/week• Implemented security and bot mitigations at the edge reducing up to 75% traffic to origins stabilizing critical flows and proactively protecting the environment

Richfield, Minnesota, Us

Hands-on IT Director responsible for ongoing IT operations of BestBuy.com and related web properties with direct accountabilities for application operations and ITSM processes including Site Reliability Engineering (SRE), Performance Engineering, Security Operations, Release Engineering, Release Regression Testing and Change Management.• Streamlined and automated release processes to perform zero downtime deployments in multiple data centers/origins using public cloud and internal data centers for over 100 applications performing thousands of production releases each year• Oversee 24/7 operations and incident response for multi-billion dollar top e-commerce site being in top 3 for traffic on Black Friday• $6M+ direct financial responsibility with proven track record reducing expenses and delivering results• Enhanced bot/fraud mitigation strategies reducing risk to the enterprise by expanding and enhancing our security operations practices• Continued evolution of our DevOps practices utilizing latest monitoring and automation technologies ranging from Open Source and internally developed solutions including machine learning capabilities• Architect and implement automation tools and monitoring to facilitate efficient operations• Insourced infrastructure operations previously vendor managed• Voting Member of Solution Architecture Board guiding overall design and architecture of digital platform

Eagan, Mn, Us

Respond to emergency fire and medical calls under highly stressful emergency conditions. • Perform fire suppression in structural, vehicle, and brush environments• Perform emergency medical care as a certified Emergency Medical Responder• Lead and assist in Fire Prevention activities• Member of Fire Department Honor Guard

Cocoa Beach, Florida, Us

Manage overall business operations including technical, creative, legal and financial aspects. • Transform client visions into customized and effective websites and print designs that meet business goals and objectives.• Partner with clients to understand their long term business strategies to develop creative marketing ideas and timelines to support future business growth.• Manage multiple concurrent projects and clients delivering projects consistently on time.• Train and enable clients to update websites themselves while still providing great visitor usability.• Provide expert technical service to address technical issues within one business day.

Richfield, Minnesota, Us

Responsible for business and capability development analyzing and implementing new technologies and capabilities.• Collaborated with vendors and internal teams to enhance and build a remote services capability, which allowed resolution of customer technical issues over the Internet instantly.• Developed an online backup service to provide customers the ability to securely backup their data online allowing full data retrieval in the event of a failure..• Collaborated with internal teams to build standard operating procedures (SOP) which enabled the field to provide a consistent customer experience while achieving business goals.• Managed the entire vendor process including legal, payment, development, and issue resolution ensured ongoing positive vendor relationships, which resulted in development timelines being met more efficiently. • Accumulated and utilized customer viewpoints to ensure they were incorporated into the final solution enabling project success.

Us

Provided onsite technical support for small/medium businesses and server architectures. Advised clients on future technology purchases to meet their needs.• Provided ongoing server and workstation maintenance to small and medium businesses ensuring technology continued to function properly while minimizing downtime.• Provided 24 hour emergency technical support to solve issues quickly within small and medium businesses allowing for minimal revenue loss.• Deployed new network architectures for small and medium businesses allowing for increased productivity with minimal downtime.• Trained new employees ensuring consistent delivery of services for a superior customer experience.• Developed and expanded linux data rescue capabilities allowing for stores to retrieve more lost customer data in less time.

Us

Provided onsite technical support for small/medium businesses and homes. Advised clients on future technology purchases to meet their needs.• Provided ongoing workstation maintenance to homes and small businesses ensuring technology continued to function properly while minimizing downtime.• Provided 24 hour emergency technical support to solve issues quickly within homes and small businesses allowing for minimal revenue loss.• Deployed new network architectures for homes and small and businesses allowing for increased productivity with minimal downtime.• Trained new employees ensuring consistent delivery of services for a superior customer experience.

Richfield, Minnesota, Us

Focused on product sales, merchandising and addressing technical customer problems. • Analyzed customer needs to provide a complete solution by selecting appropriate product and accessories.• Assisted merchandising teams in setting up new displays for increased sales and heightened customer accessibility.• Resolved customer issues such as product returns, knowledge.

Master Of Business Administration (Mba), Focus Areas Of Global Challenges In Business & Innovation: From Creativity To Entrepreneurship

Bs, Information Technology

Aas, Information Telecommunications Technology