Customer Experience Lead
Current
Sep 2023 - Present
AeroLeads people directory · profile
Jason Burns Email & Phone Number
Customer Experience Lead With a Track Record of Building Loyal Communities
at
Heritage Distilling Co.
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Experience Lead With a Track Record of Building Loyal Communities
Location
Olympia, Washington, United States
Company size
Who is Jason Burns? Overview
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Quick answer
Jason Burns is listed as Customer Experience Lead With a Track Record of Building Loyal Communities at Heritage Distilling Co., a company with 66 employees, based in Olympia, Washington, United States. AeroLeads shows a matched LinkedIn profile for Jason Burns.
Jason Burns previously worked as Customer Experience Lead at Heritage Distilling Co. and Freelance Writer at Freelance. Jason Burns holds Creative Writing from West Virginia University.
Company email context
Email format at Heritage Distilling Co.
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Heritage Distilling Co.
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Profile bio
About Jason Burns
Passionate Creative | Experienced Service Professional | Goal-Oriented MentorAs a dedicated creative with a strong work ethic, I've seamlessly integrated my passion for creativity into my professional journey as an Appalachian transplant. I'm on a perpetual quest for personal and professional growth, and I thrive on connecting with people and delivering results.With a decade of hands-on experience in the service industry, I've fine-tuned my skills in customer service, complaint resolution, and team collaboration. I've also spent six years coaching and mentoring peers, helping them identify their strengths and weaknesses, and achieve their goals.In my free time, I indulge in my love for writing, immerse myself in narrative-focused games, create culinary delights in the kitchen, and explore the beauty of the outdoors through hiking. These interests have not only enriched my life but have also contributed to my adaptability and creativity in the professional arena.I'm excited to embark on a new career path, armed with a robust skill set and a relentless drive for excellence. Let's connect and explore how my ability to swiftly learn and adapt can bring value to your team or project.
Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, and 17 others.
Current workplace
Jason Burns's current company
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Heritage Distilling Co.
5 roles
Jason Burns work experience
A career timeline built from the work history available for this profile.
Freelance Writer
Current
Freelance
- 200+ sales per title and an average 4.5-star rating on DriveThru RPG
- Pitched and sold publishing deals to The Gauntlet.
Feb 2021 - Present
Shift Supervisor
- Led teams of 20+ baristas in four high-volume ($45k/week) stores over the course of my career.
- Increased customer connection scores by an average of 10% - at one point holding the highest score in a previous district.
- Drove sales comps by at least 15%.
- Collaborated with peers to identify and track KPIs, and implemented coaching and training strategies to improve customer experiences.
- Developed and mentored multiple baristas, successfully preparing them for promotions to trainer and supervisor positions.
- Demonstrated legendary customer service skills and ownership of daily operational tasks.
Nov 2016 - Sep 2023
Server
- Developed strong customer service and communication skills
- Took orders, served food and drinks, handled customer inquiries and complaints, and worked as part of a team to provide a positive dining experience.
Oct 2011 - Aug 2015
Server
Morgan'S High Street Diner
Sep 2014 - May 2015
Team & coworkers
Colleagues at Heritage Distilling Co.
Other employees you can reach at heritagedistilling.com. View company contacts for 66 employees →
LG
Lonny Gates
Colleague at Heritage Distilling Co.
Gig Harbor, Washington, United States, United States
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JS
Jennifer Stiefel
Colleague at Heritage Distilling Co.
Gig Harbor, Washington, United States, United States
View →
CP
Claire Peterson
Colleague at Heritage Distilling Co.
Tacoma, Washington, United States, United States
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SA
Sherri Anderson
Colleague at Heritage Distilling Co.
Lakebay, Washington, United States, United States
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EC
Elissa Crebbin
Colleague at Heritage Distilling Co.
Eugene, Oregon, United States, United States
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MD
Michael Drucker
Colleague at Heritage Distilling Co.
Seattle, Washington, United States, United States
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MW
Maddie Walker
Colleague at Heritage Distilling Co.
Ellensburg, Washington, United States, United States
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WW
Walter Wakeman
Colleague at Heritage Distilling Co.
Eugene, Oregon, United States, United States
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KW
Kent Wetzler
Colleague at Heritage Distilling Co.
Greater Seattle Area, United States
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CC
Collin Clay Anderson
Colleague at Heritage Distilling Co.
Greater Seattle Area, United States
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Lonny Gates
Colleague at Heritage Distilling Co.
Gig Harbor, Washington, United States, United States
View →
JS
Jennifer Stiefel
Colleague at Heritage Distilling Co.
Gig Harbor, Washington, United States, United States
View →
CP
Claire Peterson
Colleague at Heritage Distilling Co.
Tacoma, Washington, United States, United States
View →
SA
Sherri Anderson
Colleague at Heritage Distilling Co.
Lakebay, Washington, United States, United States
View →
EC
Elissa Crebbin
Colleague at Heritage Distilling Co.
Eugene, Oregon, United States, United States
View →
MD
Michael Drucker
Colleague at Heritage Distilling Co.
Seattle, Washington, United States, United States
View →
MW
Maddie Walker
Colleague at Heritage Distilling Co.
Ellensburg, Washington, United States, United States
View →
WW
Walter Wakeman
Colleague at Heritage Distilling Co.
Eugene, Oregon, United States, United States
View →
KW
Kent Wetzler
Colleague at Heritage Distilling Co.
Greater Seattle Area, United States
View →
CC
Collin Clay Anderson
Colleague at Heritage Distilling Co.
Greater Seattle Area, United States
View →
1 education record
Jason Burns education
FAQ
Frequently asked questions about Jason Burns
Quick answers generated from the profile data available on this page.
What company does Jason Burns work for?
Jason Burns works for Heritage Distilling Co..
What is Jason Burns's role at Heritage Distilling Co.?
Jason Burns is listed as Customer Experience Lead With a Track Record of Building Loyal Communities at Heritage Distilling Co..
Where is Jason Burns based?
Jason Burns is based in Olympia, Washington, United States while working with Heritage Distilling Co..
What companies has Jason Burns worked for?
Jason Burns has worked for Heritage Distilling Co., Freelance, Starbucks, Bob Evans Farms, Inc., and Morgan'S High Street Diner.
Who are Jason Burns's colleagues at Heritage Distilling Co.?
Jason Burns's colleagues at Heritage Distilling Co. include Lonny Gates, Jennifer Stiefel, Claire Peterson, Sherri Anderson, and Elissa Crebbin.
How can I contact Jason Burns?
You can use AeroLeads to view verified contact signals for Jason Burns at Heritage Distilling Co., including work email, phone, and LinkedIn data when available.
What schools did Jason Burns attend?
Jason Burns holds Creative Writing from West Virginia University.
What skills is Jason Burns known for?
Jason Burns is listed with skills including Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Powerpoint, Research, Public Speaking, and Creative Writing.
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