Passionate about delivering impactful solutions, I have a 15+ year track record of driving innovation and optimizing business operations, generating millions in savings. My CPA background provides a strong financial foundation for solving diverse business challenges and delighting customers. I thrive in collaborative environments, inspiring teams to achieve exceptional results.•Product Management•Product Owner•Technical Program Management•Business Requirements Development•Cross-functional Leadership•Collaborative Partnering•Customer Experience•Product Operations Management•Technology Integration•Team Leadership•Change Management•P&L Accountability•Certified Public Accountant(CPA)Key Accomplishments:- Agile Methodology: Saved 1K hours/year by launching 15 customer use cases in 10 months for an internal Amazon accounting tool, improving efficiency & reducing manual effort.- Using Agile project methodology, I delivered a Dynamics 365 customer service management solution for a 20+person Marketing Privacy team that performs 2K+ data privacy reviews per year for a 15K+ marketing team. Reduced average case resolution time by 25%o Launched the $25M+ T-Mobile Family Allowances service (mobile service to control data, message, and call usage) to single-line customers increasing revenue by ~10%. Led testing, web-tool analysis, customer messaging, and SIVR interaction to deliver a seamless customer experience- Transformed the T-Mobile consumer refunds process by leveraging data to highlight gaps in the E2E process, enabling a reduction in service refund rates by 60% in just 5 months and driving cost savings of ~ $5M- Led a 13-person team of business and systems analysts (3 Managers and 10 FTE’s) to deliver integrated process and systems solutions for all Order to Cash and Finance processes for T-Mobile USAo Negotiated with 10 top-tier accessory vendors and won 8 sponsorships totaling $100K in sponsorship revenue for the annual sales meeting, a 100% increase vs. prior year.Contact me for career opportunities @ 425-533-6115
Listed skills include Management, Business Analysis, Cross Functional Team Leadership, Product Management, and 49 others.