Over twenty years of professional experience, primarily focusing on genomics research and development and customer care, including positions at industry-leading pharmaceutical and biotechnology corporations and a world-renowned mammalian genetics research institute. Core competencies include customer service and support, business process improvement, product management, next generation sequencing, and genomics technology development. Product manager for numerous NGS kit and protocol launches, including oversight of early access and validation programs. Specialties: Molecular biology, next generation DNA sequencing, transcriptome analysis, genetic engineering, laboratory automation, customer service and support, complaint handling, product management, marketing, bioinformatics, data analysis, and high-throughput genomics. Extensive experience in personnel management and performance coaching practices. Seasoned technical writer with strong communication, supervisory, and project management skills.