● Worked under direct supervision of lead designer on ranging from maintenance and support through full-scale project implementation using tools like Adobe Dreamweaver, Wordpress, CPanel, CSS, HTML5, PHP, and FTP servers.● Implemented new workflow solutions for team collaboration and task assignments. ● Worked with clients to develop content and provide editorial and copywriting services. ● Developed formal site QA processes and maintenance schedules. ● Performed regular maintenance on Wordpress installations and associated plugins.

● Developed, maintained, and updating intranet site content using a variety of tools including IBM Websphere CMS, DB2, Adobe Acrobat, One Note, Adobe Photoshop, FTP servers, CSS/HTML, and Doc1 Designer.● Created multiple databases in MS Access/Visual Basic used company-wide for performance and reporting. ● Made timely updates to all website content and collateral content affected by constant changes to information.● Acted as liaison between Information Services and Operations points of contact.● Managed and coordinated projects between Operations and Information Services to ensure change orders were implemented and in compliance with ISO standards.● Translated complex policy into user-friendly, plain language.● Defined an internal process to extrapolate reports on traffic for any given Intranet document to determine whether the document is necessary, to identify spikes, and to determine whether a document should be modified.● Developed substantial methods for documenting and reporting data.● Developed processes and trained staff in quality and content management.