Director, Geek Squad Home Services
Richfield, Minnesota, Us
Oversaw the market development, sales, merchandising, budgeting, and P&L aspects of a $700M service business of Geek Squad protection, installation, delivery and repair.• Assessed staffing needs, recruited key personal, and developed knowledge base for team of professionals to drive services business.• Researched and gathered insights to deliver differentiated solutions and capabilities that exceed service’s budgeted revenue and margin targets annually.• Created new capabilities within Supply Chain to enhance the in home appliance customer experience that were within the budgeted constraints and increased customer satisfaction.• Negotiated and maintained contracts with key vendors on service repair rates, return & exchange terms, end of life agreements, and damage write off agreements which increased overall profit margins and cash flow significantly.• Created, financially modeled, and launched new gaming Geek Squad Protection offerings which increased bundle revenue on key new product releases.• Rebranded and streamlined service offerings and pricing portfolio which simplified the selling process and increased overall revenue and margin.