•Lead the event sales team through effective coaching and development.•Improved sales processes and tested new strategies leading to a 10% increase in revenue generated from post demo follow up opportunities that otherwise would have been lost.•Monitored and provided forecasting metrics•Aided with ongoing recruitment*Short term contract role*

•Ensured the team achieves monthly targets and goals aligned to company strategy, primarily client retention and revenue targets from SaaS renewals.•Provided direct coaching and support to the AM team to address issues such as objection handling, product knowledge, outreach cadence, and professionalism.•Developed and ran dynamic pre-shifts aimed at metrics and results, ensuring that they are exciting, positive, motivational, and educational.•Supported and implement edweekly and monthly themes to drive results and morale within the department.•Refined sales training methodology to ensure consistent, effective, and continued sales performance, including partnering with quality assurance resources and leadership.•Live listened to team members and provided immediate coaching and support.•Provided weekly feedback, one-on-one coaching, and goal setting.•Address performance and behavioural concerns with goal setting and action plans.•Fostered an atmosphere of success.

•Provide oversight, direction and support of the Business Development & Inside Sales teams and Team Leader.•Ensure the growth, development and improve the abilities of the team through reoccurring call coaching, 1:1 and team meetings•Define and oversee all aspects of the inbound and outbound top-of-funnel strategies from campaign ideation, selection of target accounts/buyer personas, campaign execution and reporting•Manage the health of the lead pipeline from new to mid-funnel opportunities•Establish, track and report on team and individual targets•Report on inside sales activity (revenue from new/renewal SaaS, robotic hardware consumables, replacement parts & on-site service, sales) targets and productivity metrics•Oversee the recruitment, onboarding and training process of new BDRs•Develop, identify and monitor KPIs at an individual and team level to forecast results•Analyze the data available to identify areas of opportunity for improvement (eg; opportunity management, lead qualification, administration)•Coordinate with Marketing to ensure strategies are aligned•Work closely with the Director, Sales Operations to review areas of improvement for the team including workflow processes and procedures

•Responsible for the ongoing mentoring, coaching, and development of the B2B Inside Sales Team as a first-line manager supporting them to exceed revenue and performance expectations •Leverage analytics to support the team in delivering sales targets, build processes, analyze outcomes, and provide amazing service. •Report on sales activity, targets, productivity and general team development to senior management •Coordinate with marketing and other sales teams to drive the attainment of company objectives by defining new campaigns, monthly promotions and market development strategies.•Responsible for 15+ direct reports including 1 Supervisor

• Strategic coordination of company sales and marketing functions to achieve overall sales goals• Managed Sales (Full cycle), Marketing and Training business units• Responsible for Global Distributor partnership network, partner and channel sales• Understand and implement strategies that optimize selling of products and service offerings• Track and report on performance/activities to key stakeholders• Ensure individual, team and business unit(s) objectives and KPI's are met• Coach and develop team members on new systems, products and strategies• Build relationships and expand network to generate business opportunities• Recommend changes to and/or new products or services to fulfill customer needs• Determine, advise, propose, and close software sales agreements• Represent the company at various distributor meetings, training sessions or events

• Strategic coordination of company sales and marketing functions to achieve overall sales goals• Manage Sales (Full cycle), Technical Support and Marketing business units• Responsible for Global Distributor partnership network and channel sales• Understand and implement strategies that optimize selling of products and service offerings• Develop, identify and monitor customer support operational efficiency• Track and report on multiple business unit(s) performance/activities to key stakeholders• Ensure individual, team and business unit(s) objectives and KPI's are met• Coach and develop team members on new systems, products and strategies• Build relationships and expand network to generate business opportunities• Recommend changes to and/or new products or services to fulfill customer needs• Determine, advise, propose, and close software sales agreements• Represent the company at various distributor meetings, training sessions or events

• Day to day operation of the call centre • Provide leadership through performance feedback to a team of 2 Team Leaders and 10-15 CSR's• Build bench strength by ensuring that all members have comprehensive development plans.• Recruiting and training as required.• Chair regular team meetings and attend management team meetings as required.• Communicate results, corporate initiatives, programs and policies to the team as required.• Ensure that service related key performance indicators are met.• Ensure that financial key performance indicators are met • Identify negative trends and implement corrective action plans as necessary.• Ensure that policies & procedures are maintained. • Seek opportunities to streamline processes to improve the customer experience.• Work with the management team on cross-functional projects, and initiatives as required.• Address and resolve escalated customer complaints• Provide high level strategic reporting to Management on the Department’s results

•Participate in ongoing recruitment activities in collaboration with the RVP and Human Resources•Develop clear and measurable individual and team objectives that are aligned with sales targets•Coach, develop and mentor 9 team members•Ensure individual objectives, team objectives and sales results are achieved •Establish succession for team members•Track and report on team activity and sales results to key stakeholders•Participate in development and implementation of Reward and Recognition programs•Assess and co-ordinate individual and team training requirements•Collaborate and build strong relationships with key internal business partners•Develop, implement and monitor ongoing effectiveness of the sales and operational processes•Identify, implement and maintain controls to mitigate financial and operational risks•Implement initiatives as defined by the Insurance Wholesaling Leadership Team

•Directly manages team of 22 Licensed Insurance Advisors (LIA) •Managing administrative functions including but not limited to scheduling and escalations•Maintain a high level of morale within the Sales Centre •Provide regular and ongoing side by side coaching and constructive feedback. •Work closely with the Training and Quality Department with a focus on improving call quality•Participate in the communication of feedback with the LIA's and SA's •Drive and contribute to monthly calibration sessions with the Training and Quality department.•Ensure LIA KPI metrics are realized; meet team members on a monthly basis to review results•Provides an expert level of service to team members and other internal customers. •Resolves internal inquiries of various degrees regarding products, sponsors and/or processes.•Assist in the administering of LIA licensing, E&O insurance and CE credits •Resolves external inquires and complaints beyond the scope of a LIA.•Manage the recruiting and hiring of new LIAs. •Ensure that Telelcom, PC and training requirements are implemented on time.•Actively contribute to departmental projects as assigned by the Manager - Direct Sales. •Create reports and maintain statistics for the department and distribute to stakeholders

• Control team work inflows from media, legal, government and regulatory cases• Executive case work support management• Escalation support for all business units• Highly escalated customer case work management (Media, BBB, legal threats)• 1-2-1 team member calibration/coaching sessions

• Weekly Sales Coaching for advisors• Measuring and tracking Advisors monthly and yearly KPI’s• Managed team schedule and productivity using Work Force Manager • Managing administrative functions including escalations and underwriting decisions• System and sales training for new and existing employees• Conducting weekly Team meetings and/or buzz sessions• Conducting Disciplinary Meetings• Interviewing prospective new employees• Responsible for achieving team sales targets

• Oversaw the order request process flow from clients or sales team, through to foundry production • Managed a team of Service representatives, Graphic designers and Quality assessors• Performed QA on CRM orders and graphic design renderings to ensure correct output• First point of contact for External Account Managers as well as escalated customer service queries• Daily production tracking to ensure on time delivery• Conducted monthly meetings with staff at team and individual levels