Jay (Jason) Andrews Email and Phone Number
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Highlight of Skills -⦁ JIRA used to create and build a sprint backlog, identify team responsibilities, track bugs, and visualize team progress. ⦁ Experienced with writing bug reports, and working closely with developers and artists to help address problems that had come up in testing different software.⦁ Customer Service Representative; 6 years of technical support, as well as 5 years of leadership and management support.⦁ Advanced Salesforce Knowledge; Software used to track bugs and cases from clients.⦁ Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)⦁ Project Planning - proven ability to sit down with a team and organize, as well as prioritize tasks.
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Senior Director Of Project ManagementAnow Sep 2024 - PresentResponsible for overseeing the planning and implementation of an entire project through budgeting, hiring team members, sourcing developers and planning the project release. -
Project ManagerAnow Feb 2022 - PresentKelowna, British Columbia, CanadaAs a project manager, I am responsible for managing certain projects assigned to me. It is my duty to ensure that these projects stay on track in terms of quality, time, and budget (within contract). The projects I am responsible for are; Anow developer emissary project, and supporting the Product Manager with the Voxtur Direct program.JOB DUTIESAnow developer emissary project● manage and prioritize the devem developer’s tasks● create a regular development schedule● groom the backlog● communicate fixes to the broader team● create and distribute product documentation● share suggestions for improvements the engineering team can execute● identify efficiencies in process and resources● act as a liaison between the product and support team by providing timely responses tosupport members who have product-related questionsVoxtur Direct program● support the product manager by attending all Voxtur Direct meetings● create and distribute product documentation● utilize the support team to solve all time-sensitive support requests● manage the Voxtur Direct Service Desk board by keeping team members motivated andresponding within the agreed SLA● identify efficiencies in the process
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Customer Success LeadAnow Jun 2021 - Aug 2022Kelowna, British Columbia, CanadaAnow is the leading Real Estate Appraisal Management software in over 60 countries across the world. We help appraisers simplify their lives, regardless of company size, with a suite of features designed to automate tedious daily tasks and save time each week. Founded in 2014 by third-generation appraiser Marty Haldane and acquired by Voxtur in 2021, Anow helps appraisers reduce data entry, improve communication, provide performance insights and take on more orders with beautifully designed technology. For more information about Anow and how it can help your appraisal organization, or to join the Anow team, visit us at: www.anow.com/contact/
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Customer Success SpecialistAnow Mar 2020 - Jun 2021Kelowna, British Columbia, Canada
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Central Desk Client Care CoordinatorQhr Technologies Aug 2018 - Mar 2020Kelowna, British ColumbiaCDC members are responsible for reporting to the Client Services Team Leads, the Central Desk Coordinator provides real-time support and knowledge training to Client Services Analysts on the floor, over the phone, or using approved internal communication tools. -
Technical Client Service Analyst - Tier Ii SupportQhr Technologies May 2015 - Mar 2020Kelowna, British ColumbiaTechnical Service Representative II• Customer Representative; answer emails and calls, regarding bugs, install issues, and any problem that arouse for the customers.• Responsible for updating and maintaining articles for troubleshooting and workflow assistance for new employees and clients alike. • SQL server maintenance; from assisting client’s backup and restore database, to assisting with performance issues like latency, hardware failure and replacement, to updating and maintaining installed software.
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Product Process AssociateFuture Shop Sep 2014 - Apr 2015Kelowna, British Columbia, CanadaProduct Process - Process all incoming and outgoing stock. Process all stock coming in via the manifest, check quantities to make sure the proper stock has been sent to the store.- Package and scan out all defective stock, and transfer all customer units to the depot for repairs.Merchandise- Set up an action plan for daily tasks, for myself and the team. This helps everyone stay on target and keeps them accountable for their work.- Prepare store for new flyers, change all displays for new merchandise. - Price full store for stock coming off sales and others that will be going on sale.Achievements- Made warehouse more organized and stock friendly- Took control of an out of control Entertainment Room; was able to reorganize and move product to floor.- Got all shipment procedures working like clockwork. Had all outgoing shipments ready 2 days in advance.
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Quality Assurance Team LeadQueen Digital Games Apr 2014 - Jul 2014Kelowna, British Columbia, CanadaQuality Assurance Team Lead- Built a full agile network using JIRA for the team to setup and plan sprints, this helpes the team keep track of who was working on what task, and how much time it took. This helped to better plan future projects.- Customer Representative; answer emails regarding bugs, install issues, and any problem that arouse for the customers. - Bug Tracking; regress all bugs, track new bugs, file new bug reports and submit a daily status report to the Producer and CEO. This helped developer’s to stay on task. - Daily Scrums; responsible for letting the programmers know what bugs were a priority, from blockers to minors, also making sure developers reported what was fixed and what needed to be tested.Achievements-Created a fully functioning agile network, that kept all team members connected and organized.-Implemented a more up to date and relevant bug reporting system.-Streamlined all information so all parties were accountable for deadlines.
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Editor In ChiefDigiboard Games Mar 2013 - Mar 2014Canada- Review all games that are submitted to see if the game is suitable for readers. - Read all submitted articles, edit and proof read, add links to related articles on the site, and make sure that all content falls in the required parameters for submitted content. - Create all videos from scratch, using many different programs, capture game play footage, record all voice overs, then composite the video for YouTube.- Edit all game play content and voice over to make a streamlined video. Giving the viewer, the needed information to make a purchase or avoid that certain product.Achievements- Managed site from under a 1000 monthly views to over 400,000.- Active user base increased from 27 users to 3600 users.- Generated enough interest on YouTube to become a partner and start to receive royalties.
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Community Manager And Quality Assurance LeadLemonade Gamelabs Ltd Mar 2013 - Oct 2013Kelowna, British Columbia, CanadaQuality Assurance Lead • Attend all game design and development meetings to keep track of the User Flow model.• Set up focus test groups for front end usability, focus on users interactions and note all user case issues, while trying to figure out how to make the game more user friendly.• Bug Tracking; regress all bugs, track new bugs, file new bug reports and submit a daily status report to the Producer and CEO.• Daily Scrums; was responsible for letting the programmers know what bugs were a priority, from blockers to minors, also making sure they reported what was fixed and what needed to be tested.Community Manager• Setup a 13 week Outreach and Marketing Strategy so that we knew when we needed to make posts about the game, when a gameplay and teaser trailer was needed and so on. • Reached out to websites worldwide to inform them about the upcoming release of our game, supplying images, video links and a press release.• Responsible for all social media posts on Facebook, Steam, Twitter and other social media sites. -
Freelance ArtistDangeraffe Studios Sep 2012 - Mar 2013Kelowna, Bc, CanadaCreating 3D assets for a video game, mostly working on environment assets that have to do with hard surface modeling. Also helping out with some of the Pre-visualization work.
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Stock ManagerBrowns Shoes Apr 2005 - Sep 2009Calgary, Alberta, Canada- Took advantage of the open Merchandising position, which I set up displays, posters, moved around the store to highlight certain products I thought we could sell faster.- Interviewed potential employees for the stock area.- Managed a small team of 3, that would grow to 5 around busy seasonal times.
Jay (Jason) Andrews Skills
Jay (Jason) Andrews Education Details
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Centre For Arts And Technology3D Gaming Animation -
Bowness High School
Frequently Asked Questions about Jay (Jason) Andrews
What company does Jay (Jason) Andrews work for?
Jay (Jason) Andrews works for Anow
What is Jay (Jason) Andrews's role at the current company?
Jay (Jason) Andrews's current role is Senior Director of Project Management at Anow.
What is Jay (Jason) Andrews's email address?
Jay (Jason) Andrews's email address is ja****@****msn.com
What is Jay (Jason) Andrews's direct phone number?
Jay (Jason) Andrews's direct phone number is +125089*****
What schools did Jay (Jason) Andrews attend?
Jay (Jason) Andrews attended Centre For Arts And Technology, Bowness High School.
What are some of Jay (Jason) Andrews's interests?
Jay (Jason) Andrews has interest in Life Drawing, Social Services, 3d Animation, Perspective, Books, Video Games, Movies, Health.
What skills is Jay (Jason) Andrews known for?
Jay (Jason) Andrews has skills like Animation, Texturing, Maya, 3d Modeling, Video Games, Photoshop, Teamwork, Drawing, Zbrush, Unreal Engine 3, Computer Animation, Microsoft Office.
Who are Jay (Jason) Andrews's colleagues?
Jay (Jason) Andrews's colleagues are Kelly Lauren, Dan Sydenham, Brian Cothran, Mba, Lena Ovcharenko, Swwapnil Mamde, Beno P Sam, Pieter Veldman.
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