Jason Apap Email & Phone Number

Responsible for all sales operations for the Northern Region commercial van division which includes: Retail, Wholesale, Marketing, Dealer Network, Certifed-Pre Owned, Service Care and Customer Satisfaction. Manage a team of 5 Regional Sales Managers and 100 dealers across 22 states.

Northeast Region

● Support the Commercial Vans business in the Northeast Region through sales and service integration● Manage the parts and service relationship with Freightliner dealerships

Montvale, Nj

Manage all franchise operations, new dealership activation's, Primary Market Area (PMA) methodology, ownership transfers, dealer relocation's and operator changes. Point of contact for Daimler Vans, Van USA and Mercedes-Benz regional teams to support all Commercial Van strategies, as well as manage the internal relationships. Leverage Commercial Van Field Operations to ensure the franchise activation's are completed and complaint to MBUSA standards. Work closely with the Passenger Car/Light Truck facility managers to confirm all new and existing Commercial Van facilities are compliant with the minimum requirements, design and identification standards, and provide proposals for corporate identification. Perform market analysis to ensure that MBUSA has optimal dealer network coverage to support both the retail and fleet customers.

Montvale, Nj

Responsible for increase revenue while increasing dealer and customer satisfaction utilizing MBUSA National Account Programs currently consisting of batteries, oil, tires, and glass as well as Wholesale and Collision Programs. Developed and implement Parts & Service Sales marketing strategy and tactics to increase dealers’ customer pay business and reduce MBUSA logistics costs. Achieved flexibility to implement short term promotions. Effectively coordinate programs with MBUSA vendors using market planning, competitive analysis, market-driven pricing and communication. Set and achieving specific goals in the Integrated Parts & Service Marketing Strategy. Identified additional products to be included with Supply Chain Management and current vendors and consult with Accessories as necessary to support those products.

Montvale, Nj

Responsible for growing and Managing the MBUSA’s Remanufactured Parts Business (approx. $100million parts revenue per year) by defining Strategies for Reman Growth based on current Market Context and Competitive landscape. Define and decide on the corresponding Tactical Plans to execute the strategies with a team of Reman Business Specialists, in collaboration with MBUSA Field Management and Personnel, external and internal (Daimler wide) partners. Grow MBUSA's reman portfolio by launching new product, maximize revenue opportunities with current portfolio (4Ps) and manage reverse logistics of core return process. Enable the achievement of MBUSA’s Customer Satisfaction, Revenue and Market Share targets.

Montvale, Nj

Ensured that dealer compliance with Warranty Manual. Conduct warranty audits to ensure proper claims payment and adherence to Policy and Procedures. Assist in the development, implementation and enforcement of action plans for dealers. Ensured that the Company’s potential liability arising from dealership warranty audits, monitoring and special program reviews are minimized by maintaining a consistently professional approach, with emphasis on accuracy and fairness, ensuring adherence to Warranty policy and procedures. Prepared and delivered audit related communications including notification letters and specialized reports which reflect warranty and service auditing results.

Montvale, Nj

Support MBUSA Customer Experience journey by providing direct technical support in diagnosing vehicles which dealer technicians are having difficulty to repair. This includes on-line, phone or on-site support as well as coaching of dealer personnel to address any customer satisfaction improvement opportunities identified ie; CSI, Fix First Visit, JDP, etc...). Guide/instruct dealer technicians in the proper diagnostic and repair procedures. Protect the brand and corporate interests of both MBUSA & DAG by providing technical support to investigate product liability, legal and customer retention claims that may cause a negative impact on brand image. Appear as an expert or fact witness in depositions, hearings and trials by supporting corporate console in litigation cases broth forth to MBUSA & DAG.

Montvale, Nj

Developed and implemented testing procedures to identify new quality issues or unjustified warranty claims. Negotiate vendor recovery compensation with suppliers. Assure that all test equipment is fully operational.

Automotive Technical Degree, Automobile/Automotive Mechanics Technology/Technician

The School Of Automotive Enterprise, Automotive Enterprise