Director, Merchandise Control
Toronto, Canada Area
• Oversaw all procurement, purchasing & inventory• Improved profit margin 3% points by building relationships between conflicting interests of buyers, vendors, logistics, finance; created systems to manage replenishment, new items & promotions to improve speed & volume, increase marketing support, reduce supply chain costs, minimize write-offs• Developed new structure, recruited & trained staff, tailored style & developed staff leading to promotions, unprecedented bonuses & recognition as top performers• Led a global Finance team to determine key performance indicators for all functions & levels, developed a global executive KPI process, report and tool• Consistent top 10 supply chain performance vs. competitors: years of all-positive vendor feedback, supply chain was Nuance’s best-rated area, e.g. “reliable, no problems, our best customer”, “rarely experiences out of stocks”, “product on shelf faster than competitors due to collaboration”• Integrated local supply chain with new global supply infrastructure in 6 months: analyzed assortments, supply chain parameters, assessed impact on order cycles & inventory levels & freight, compared costs & recommended changes; configured local & global systems & processes• Negotiated business terms with vendors, VP Merchandising, Category Managers, CFO, Logistics to ensure maximum benefit to business ($1M+) regardless of individual targets• Built vendor performance tracking processes & led supply chain improvement: fill 70% to 84%, on-time 16 days late to 1 day early (shipments 70% late to <10% late), master data quality (error fixes 40% of changes to <5%)• Created a team of master data experts who became the global standard for accuracy & responsiveness• Built processes to run a >$1M wholesale business without extra inventory• Reviewed, revised & provided interpretation support on vendor & joint venture legal agreements• Achieved consistent inventory turn improvement despite luxury brand growth, industry crises, etc.