Jason Azzi Email & Phone Number

San Francisco, Ca, Us

Hoboken, New Jersey, Us

► Nexidia Analytics - Unlocking Raw Data - Complaint Capture / Customer/Agent behavior/Intent► Predictive Modeling, Containment, sales effectiveness, compliance, CSAT, Cost Management► Performance Management - Real Time Pulse dashboards tied to all KPI's and data sets across enterprise - on and off phone agents - Know who is productive and how to forecast► Real Time Agent Guidance - NEVA Virtual Assistant► Artificial Intelligence / Machine Learning / Sentiment Detection► Robotic Automation / Attended + Unattended► IVR Optimization / Containment / Customer Journey / Sentiment► Contact Center / ACD / Omni Channel Routing - Outbound/Inbound► Adaptive WorkForce Optimization / Employee Engagement / Gamification► Desktop Automation / Desktop Analytics / Automation Finder► Voice Biometrics / Real Time Multi-factor Authentication / Passive Enrollment► Single Voice Print For All Channels (IVR/Live/Mobile/Digital)► Compliance / Quality Control Automation / Encryption► Cloud / Premise / Hybrid

Belmont, Ca, Us

RingCentral Office offers a completely integrated global cloud communications and collaborations solution that spans cloud PBX, team messaging, video meetings, contact center, digital customer engagement and an open platform that adapts to your ever-changing business environment.Through a consultative-led approach we spend time getting to know you, your business strategies and your users. RingCentral, A Leader in the 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide 2015, 2016, 2017 and 2018. We have the flexibility to deliver your Unified Communications and Contact Centre solution as required. With our Professional Services options we can tailor the solution to your specific requirements.Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do. With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.

Austin, Texas, Us

Austin, Texas, Us

Today's customers have many choices, So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer life cycle, from buying to owning—and back again. By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency.Oracle offers the most complete customer experience solution in the industry, enabling companies to differentiate themselves across all channels, touch points, and interactions. From marketing to sales, delivery to support, and initial engagement to re-warding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.--------------------------------------------------------------------------------Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more, and do more. Every company in every industry can leverage great customer experiences to:Establish trust while building lasting customer relationships through positive service and sales interactions.Eliminate waste and add maximum value for efforts performed while serving needs in the most cost effective manner.Deliver experiences that leverage your customers in growing your business, improving revenue, and adding customers, while selling more products to current customers.--------------------------------------------------------------------------------Why Oracle?Oracle’s customer experience solutions help companies and organizations transform their existing operational systems and infrastructure into a differentiated customer experience across the customer life cycle.

Schaumburg, Illinois, Us

*Previous employer, Wireless Nation, acquired by Applied Communications as of May, 2013.• Managed staffing, training, and mentoring. Report directly to executive management • Seamlessly upheld integrity of business during acquisition and merger of four business units• Execute business strategies while staying within strict criteria established by AT&T• Create new and unique sales practices which resulted in exceeding sales targets 40% yearly• Lead management team and region to attain top tier bonus opportunity by 120%• Retain and built customer loyalty in competitive environment• Managed over 37 employees in seven different stores across 3 different regions

Auckland, Nz

• Established new marketing ideas including utilization of the web, email, external marketing services and B2B to increase sales by 25% yearly• Created and implemented process to increase inventory turnover which was adopted company wide• Promoted to district manager after seven months of excellent managerial skills • Lead with highest percentages in all measured categories including strategic device and upsell focus opportunities

• First salesman in five years to hit over fifty cars sold in the first three months of employment• Assisted in the financing process with car loans and secondary insurance sales• Led the board in 100% customer satisfaction for three consecutive months

Operations Management And Supervision

2011 Bba, Finance Operation Management