Jason Bacon Email & Phone Number

Richardson, Tx

Develop and execute the overall strategy, structure and direction on Service Owners day to day execution. Drive strategic program and project management opportunities and manage delivery to new and existing contractual delivery. Manage Executive review Bi-Weekly metrics and business forecasts.Working with the PMO office securing/monitoring/governing any and all client potential Projects or Programs. Manage Third Party agreements and disengagement transactions for Client and new incumbent.Lead continuous development of Service Owner Team and growing our presence as a value add as a one point of customer relations.Provide metrics and escalation point to manage and resolve risks with senior level executive staff.Bridging the gap between services, leadership and client executives.Develop and manage Health Assessment strategies and long term business goals.Monthly Client Executive business review meetings.Business management, scope and fulfillment with Key Executives, Stakeholders, Directors, and management.Application Management and Consolidation.Network Transition alignment.Maintained all Program activities and escalation management (Internal/External).CSAT development and deployment.Managed third party Vendors and Customer support on behalf of Mizuho.Managed application assessment, coordination of Final state for pre-migration knowledge Transfer.Develop Standards for engagement activities and produced reporting structure. Data Center transition and consolidation management.Build Project Management team for all engagements and day to day management or resources.Developed Service Desk operations in Costa Rica and integrated into client full US/Mexico support. Managed Risk factors to resolution Internal/External.Conducted Monthly stakeholder reviews.Traveled onsite quarterly to multiple client locations.

United States

FUJITSU NORTH AMERICA CONSULTING SERVICES | Richardson, TX 2013-PresentDirector, Program Management Manage complex service delivery contract portfolio with clients for delivery of end-to-end global IT outsourcing services to Alliance Data. Hold accountability for vendor contract, including contract expansion, POs, work orders, quality, cost, status, and requests, as relationship manager, PMO and liaison. » Provide metrics and KPIs; act as escalation point to manage and resolve risks with executive staff.» Provide Vendor Management to the stakeholders of our clients.» Manage Governance reviews and account Monthly account meetings.» Program management of the portfolio of projects.» Manage/ Promote Net New business including but not limited to Network, Tool Solutions, Security Compliance, Project Management, Service Delivery, Asset Management and compliance. ** Highest achievement award 2015.

United States

Analyze complex business, technical environments and systems to identify controls and communicate risks to stakeholders.Demonstrate leadership and people skills to lead, direct, influence and motivate team personnel.Promote relationships with Internal and external stakeholders.Governence PMO manager: monitor programs/projects and business deliverables to promote efficiencies. Recommend improvements to established LOBs for streamlining client delivery.Work with IT and Business sectors as a bridge to close gaps in processes, sla's and service delivery.Analyze and make recommendations around compliance in many facets of business including Independent Contractor Compliance, Service Delivery, Accounting, Technologies, Applications and Internal/External relationships.

Executive Business Solution Manager for projects and business plan creation for managed services building out detailing corporate strategy, service positioning, organizational alignment, customer solutions.Mitigated approximately $22.8 million annually in potential risk based on $60 million paid out to Independent Contractors which led to restored client confidence to invest money in additional business growth opportunities.Developed successful solution yielding a positive result managing an IRS audit and company merger under my ICCP solution reversing previous failed endeavors.Lead and document all work group project requirements and definition meetings; oversee software platform design and custom solution delivery for multiple multimillion-dollar accounts.Directly responsible for managing and advising the IT and client relationship at all management levels, CEO, CIO, CFO, and Program Manager. Standardized & developed a client streamlined process of capturing and procuring of all Independent Contractors increasing productivity and reducing operating costs.Created numerous tools and processes for enhancing project change management, reporting metrics, and project communications.

Manage Project resources and operational performance of NA, Mexico and Canada Remote Service Desk and Desk side teams to maximize resolution rates and quality of service.Managed the Helpdesk (Call center), Incident Management and Problem Management to maximize performance of the Client Service Desk operations and work flows.Coordinate escalations and service issues from teams and client as necessary, on-site escalation point to Accenture and Client management.Document and implement process improvements as necessary to drive service improvements.Produce presentations, reports and documents describing service status and issues and requested.Coordinate process and technical training as necessary to ensure service delivery.Work onsite at the Client, Dallas Office or Remote to best serve internal and external clients.Maintain regular communications and status with all Executive resources. Created numerous tools and processes for enhancing project change management, reporting metrics, and project communications.Oversaw software platform design and custom solution delivery for multiple multimillion-dollar accounts

Provide business solutions to client Sr. Management and project management.

Develop a Global solution to the business IT infrastructure for call centers, remote service consoles, Helpdesk and IT deskside support. Task included stream lining flow across LOB and client support.

Client Engagement ConsultantOversaw client operations for the company’s Dallas office as well as provided program and business change management for client engagements. Managed telecommunications, purchasing, new hire IT orientation, and staff training. Steered standardization of the firms technologies and solutions for engagement needs for 130 branches. » Program/Business Change Management» Negotiated and managed new vendor contracts; handled research, selection, and procurement of company equipment.» Provided on-site management for deployment of client studies at Fortune 100 companies. » Functioned as a liaison and stakeholder for other McKinsey offices on global level. » Standardized applications and technical request processes across 130 offices; delivered process solutions for technical support issues regarding hardware/software applications and server requests.

Converted internal users to Ethernet from Token Ring. Second level, Helpdesk support; troubleshoot and resolve internal applications as follows: Microsoft Windows 95-98 and its applications, Novell GroupWise 5.2-5.5, Lotus Notes, Netscape and TCP/IP.