Jason Bacon Email & Phone Number

Richardson, TX

Develop and execute the overall strategy, structure and direction on Service Owners day to day execution. Drive strategic program and project management opportunities and manage delivery to new and existing contractual delivery. Manage Executive review Bi-Weekly metrics and business forecasts.Working with the PMO office securing/monitoring/governing any.

United States

FUJITSU NORTH AMERICA CONSULTING SERVICES | Richardson, TX 2013-PresentDirector, Program Management Manage complex service delivery contract portfolio with clients for delivery of end-to-end global IT outsourcing services to Alliance Data. Hold accountability for vendor contract, including contract expansion, POs, work orders, quality, cost, status, and.

United States

Analyze complex business, technical environments and systems to identify controls and communicate risks to stakeholders.Demonstrate leadership and people skills to lead, direct, influence and motivate team personnel.Promote relationships with Internal and external stakeholders.Governence PMO manager: monitor programs/projects and business deliverables to.

Executive Business Solution Manager for projects and business plan creation for managed services building out detailing corporate strategy, service positioning, organizational alignment, customer solutions.Mitigated approximately $22.8 million annually in potential risk based on $60 million paid out to Independent Contractors which led to restored client.

Manage Project resources and operational performance of NA, Mexico and Canada Remote Service Desk and Desk side teams to maximize resolution rates and quality of service.Managed the Helpdesk (Call center), Incident Management and Problem Management to maximize performance of the Client Service Desk operations and work flows.Coordinate escalations and.

Provide business solutions to client Sr. Management and project management.

Develop a Global solution to the business IT infrastructure for call centers, remote service consoles, Helpdesk and IT deskside support. Task included stream lining flow across LOB and client support.

Client Engagement ConsultantOversaw client operations for the company’s Dallas office as well as provided program and business change management for client engagements. Managed telecommunications, purchasing, new hire IT orientation, and staff training. Steered standardization of the firms technologies and solutions for engagement needs for 130 branches. ».

Converted internal users to Ethernet from Token Ring. Second level, Helpdesk support; troubleshoot and resolve internal applications as follows: Microsoft Windows 95-98 and its applications, Novell GroupWise 5.2-5.5, Lotus Notes, Netscape and TCP/IP.