The Systems Applications Analyst is responsible for the management and monitoring of infrastructure applications used by the agency. Current applications that this position will be responsible for, but not limited to, include the agency enterprise fax solution (Rightfax) and Xerox multi-purpose units. Other applications that this position will have a secondary role for, but not limited to, include web services (Internet Information Services), database management (SQL Server and Oracle) and SharePoint. This analyst will research, develop, test, and coordinate the deployment of new or updated infrastructure applications. This position will interact with custom software designers to ensure that mission-critical applications operate correctly and in unison with the infrastructure applications. Documenting all pertinent system specifications as well as creating technical documents for other IT staff and user how-to documents will be a required component of the position. In addition, this person will be responsible for project management involving outside contractors, other IT staff, and other agency enterprise staff for new or major upgrades on infrastructure applications. Agency representation and extensive involvement with enterprise workgroups, support and development will also be required.

Program Specialist II Works under general supervision of the ImmTrac Group Manager and guidance of the Records Management Team Lead. Performs database records management duties to ensure data quality and resolve data import issues for ImmTrac, the Texas immunization registry. Provides consultative services and technical assistance. Conducts timely resolution of duplicate records and questionable match records. Performs customer and program support activities. Trains staff. Duties are independently performed with limited latitude for the use of initiative and independent judgment.

--- POSITION HIGHLIGHTS --- Created the DFPS Statewide Intake Correspondence Tracker (SWICT) to assist our department in managing the workflow of cases received via fax and mail. I was placed solely in charge of the project design, management and implementation of all systems development for SWICT including the backend database creation (Access) and the frontend GUI functionality (WPF – Windows Presentation Foundation - .NET Framework). All Essential Job Functions below pertain to this system and its development. Examples of work, which can include screen shots, documentation, manuals, etc., can be submitted upon request. This system has allowed SWI to more effectively and efficiently monitor the workflow of incoming correspondence and has provide a way to track and measure this form of Intake submission. In Addition since 80% of the workforce will be teleworking by 2014 SWICT was also designed to assign correspondence by rotation and email the assignee all informational material needed to assess the correspondence, this in turn has led to a decrease in the amount of paper used for printing faxes in addition to a reduction in time spent retrieving correspondence for processing. --- POSITION DUTIES --- As part of the IEX Department of DFPS Statewide Intake, my primary duties include: Monitoring Intake worker activities to ensure efficient and productive work habits. Provide administrative and clerical support to Statewide Intake. Work involves using a personal computer for word processing, data entry, updating resource materials, organize statistical data and to maintain IEX Workforce Management System. Interact routinely with Texas Dept. of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public. Manage/Maintain contact workloads, report information to management, supervisors and staff. Update reference materials, resources books and manuals.

• Work within the food and beverage department at leading Austin hotel.• Supervise both front-of-house and back-of-house staff during high volume business hours.• TABC and Food Handlers Certified.• Effectively communicate with other managers and staff about changes within the establishment.• Setup and break down banquet and meeting rooms.• Close personal interaction with clients, providing dining experiences within guest’s rooms and our dining establishment. • Bartend during high volume hours and make drinks upon guests requests• New product knowledge, cash handling responsibilities, customer service, quota requirements, opening and closing responsibilities, training and working with new and existing team members to perform tasks, and multi-tasking.

As part of the Investigation Department of the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and Households Program (IHP), I Investigate and track federal grant warrants and recoupments by running reports using the Disaster Assistance Payment Program (DAPP); I analyze the data obtained from these reports to ensure the accurate implementation of departmental policy and to ensure that operational goals are met and maintained. I work under general direction with extensive latitude for the use of initiative and independent judgment. My work involves planning, assigning, and coordinating the work of others as well as establishing personal goals and objectives. I have created and implemented several tracking systems to better assist our department in the successful completion of our departmental objectives and to ensure that nothing goes unaccounted for. In addition, I am responsible for the creation of the Investigation Department’s Standard Operating Procedure Manual that will be used in the training and “go to” guide for all current and future employees.