Jason Bebensee Email & Phone Number

Parker, Co, Us

Responsible for successfully managing and delivering technical hardware and software implementations. Led installation and configuration business priority systems for advertising, VOD, and OTT. Participated in multiple phases and with multiple departments including development, validation, installation, and acceptance of the customer solution.• Created Statement of Work documents to define scope and objectives to help confirm pre-sales deals.• Interacted and collaborated with multiple vendors to provide 100% coherence on total system delivery.• Key person driving delivery of projects to recognize revenue based on business objectives.• Ensured proper hand-over to support to make the long-term customer relationship successful.

Lakewood, Colorado, United States

Devised and executed project plans to efficiently allocate resources and identify clear objectives. Led installation and configuration of hardware/software to reorganize and update operations, while ensuring accuracy. Synchronized and communicated with customers to resolve concerns on a priority basis, while exceeding expectations. Analyzed and reviewed customer specifications to provide customized solutions. Orchestrated with multiple departments such as presales to deliver accurate information and provide support in installations. • Provided definite and positive assistance and successfully achieved Multi-Million dollar projects.• Interacted and collaborated with an international customer and effectively navigated 1st comprehensive end-to-end IP solution.• Developed communication plans for stakeholders of each project to communicate progress, milestones, and problems.• Defined product requirements based on customer input to help plan, prioritize and organize product backlog.

Lakewood, Colorado, United States

Directed a 12 Broadcast Engineers team to deliver technical customer support and professional services. Examined and maintained a large customer base, while ensuring customer satisfaction. Coordinated and communicated with development team to evaluate customer requirements/needs and offer accurate solutions. • Encouraged and facilitated in designing a training course for support engineers across company.• Successfully acquired and retained 60% support revenue through overseeing and managing a diverse and large customer base.• Worked constantly with engineering and product management to communicate customer needs, and to help plan, prioritize and organize product backlog.

Lakewood, Colorado, United States

Addressed customer issues on time and delivered quality customer support, while exceeding customer expectations. Built and implemented new business processes to raise efficiency and maximize security. Nurtured and promoted strong relationships with customers and addressed concerns on a priority basis.• Effectively developed and led a quality assurance lab for thoroughly testing software before release. • Displayed strong leadership qualities and launched a primary automation system with deployment of 40+ local and national stations throughout North America.• I drove to simplify and enhance the customer experience by taking ownership of cases and customer accounts.• Responsible for making decisions and solving problems while working under high pressure, with on-air systems.• Record and document end-user feedback and internal development knowledge to help create a product roadmap.

• Administered major undertaking of changing from tape storage system to a file based SAN storage system• Managed Exchange servers, migrations, and external connectivity solutions• Cultivated, managed, and maintained PC and Mac based systems• Setup initial policies and procedures for Sarbanes Oxley Compliance

• Write code modifications to the custom application used by the support and sales departments.• Administer the company Network and Active Directory environment

Bachelor Of Science (B.S.), Computer Information Systems

Associate Of Science (A.S.), General Studies