Jason Bebensee Email & Phone Number

• Responsible for successfully managing and delivering technical hardware and software implementations. Led installation and configuration business priority systems for advertising, VOD, and OTT. Participated in multiple.
• Created Statement of Work documents to define scope and objectives to help confirm pre-sales deals.
• Interacted and collaborated with multiple vendors to provide 100% coherence on total system delivery.
• Key person driving delivery of projects to recognize revenue based on business objectives.
• Ensured proper hand-over to support to make the long-term customer relationship successful.

Lakewood, Colorado, United States

• Devised and executed project plans to efficiently allocate resources and identify clear objectives. Led installation and configuration of hardware/software to reorganize and update operations, while ensuring accuracy..
• Provided definite and positive assistance and successfully achieved Multi-Million dollar projects.
• Interacted and collaborated with an international customer and effectively navigated 1st comprehensive end-to-end IP solution.
• Developed communication plans for stakeholders of each project to communicate progress, milestones, and problems.
• Defined product requirements based on customer input to help plan, prioritize and organize product backlog.

Lakewood, Colorado, United States

• Directed a 12 Broadcast Engineers team to deliver technical customer support and professional services. Examined and maintained a large customer base, while ensuring customer satisfaction. Coordinated and communicated.
• Encouraged and facilitated in designing a training course for support engineers across company.
• Successfully acquired and retained 60% support revenue through overseeing and managing a diverse and large customer base.
• Worked constantly with engineering and product management to communicate customer needs, and to help plan, prioritize and organize product backlog.

Lakewood, Colorado, United States

• Addressed customer issues on time and delivered quality customer support, while exceeding customer expectations. Built and implemented new business processes to raise efficiency and maximize security. Nurtured and.
• Effectively developed and led a quality assurance lab for thoroughly testing software before release.
• Displayed strong leadership qualities and launched a primary automation system with deployment of 40+ local and national stations throughout North America.
• I drove to simplify and enhance the customer experience by taking ownership of cases and customer accounts.
• Responsible for making decisions and solving problems while working under high pressure, with on-air systems.
• Record and document end-user feedback and internal development knowledge to help create a product roadmap.

• Administered major undertaking of changing from tape storage system to a file based SAN storage system
• Managed Exchange servers, migrations, and external connectivity solutions
• Cultivated, managed, and maintained PC and Mac based systems
• Setup initial policies and procedures for Sarbanes Oxley Compliance

• Write code modifications to the custom application used by the support and sales departments.
• Administer the company Network and Active Directory environment

Bachelor Of Science (B.S.), Computer Information Systems

Associate Of Science (A.S.), General Studies