Jason Beckmann Email & Phone Number

Farmingdale, New York, United States

Responsible for all customer requests for all accounts. Including setting up new accounts, service on current accounts, concerns, inquiries, and team interactions regarding customer service calls. This includes all phone/online requests, complaints, and questions are responded to in a timely manner and in an appropriate manner. As well as ensuring the input of service requests, follow up for scheduling, addressing customer concerns, follow up to ensure customers have the repairs necessary completed, new customer inquiries are handled quickly and in a welcoming manner and as soon as possible, and reaching out to customers with updates on their repairs and to ask for feedback are completed as soon as possible in order to ensure customer satisfaction. Managing and collaborating with a team of up to 16 Office Staff and over 30 Field Representatives/Technicians to ensure our customers are satisfied.

Floral Park, New York, United States

Responsible for all customer concerns, orders, inquiries, and team interactions regarding customer orders and fulfillment. This includes all phone/online orders, complaints, and questions. As well as the fulfillment, shipping, and delivery of all customer orders. Managing and collaborating with a team of up to 14 people and 5 Leaders in order to ensure efficiency and partnership for the success of the company.

Greater New York City Area

Scheduling appointments and meeting with individual union members/families to provide individualized benefits presentations and analyses of their supplemental benefit needs. Providing an excellent level of customer service while building professional relationships with each individual/policyholder and union contract. Responsible for generating sales and mentoring new agents while keeping the best interest of each individual family as a core value of the company and myself as their personal agent.

Greater New York City Area

Responsible for prospecting, small to medium size, local businesses to present opportunities for business owner’s to provide employees with voluntary benefits. Securing accounts and serving as the account coordinator to support enrollment and administration of individual employee’s benefits.

Greater New York City Area

Operations Manager for a concierge and boutique style photography company, providing newborns and their families with their first official portraits in hospital and at bedside. Responsible for meeting all weekly, monthly, quarterly & yearly sales goals, recruiting, hiring & training of all new photographers that work in a very sensitive hospital environment, scheduling & labor management of all employees, maintaining relationships with key hospital staff including the marketing department, coordinating equipment and software upgrades at all locations, performing quarterly reviews, daily observation/coaching of employees on site, organizing & facilitating weekly district conference calls and adding new hospitals to the company by direct outreach.

Northeast Region

 Met goal to exceed divisional sales and profit goals by driving year over year labor margin growth: Delivered the third highest profit results out of 6 for the year to date in Fiscal 15, delivered the second highest profit results out of 6 for the year in Fiscal 14, with a 32% profit increase, and delivered the fourth highest profits out of 6 for the year in Fiscal 13. Responsible for: 6 Field Managers and 95 individual Studio units. Had the lowest turnover rate, highest compliance rate and largest overall satisfaction rate in the company. Creator and Director of the District Manager Plan to Win Tool, Human Resources Project Partner and Payroll and Appointment Planning Partner.

Northeast Territory

 Expected to meet or exceed territory sales and profit goals by driving year over year labor margin growth: Delivered the second highest profit results out of 6 for the year. Partnered with and directed two of the most successful local marketing presale areas in the company. Responsible for: 6 Field Managers and 90 individual Studio units. Had the lowest turnover rate, of Area and Studio Managers in the Company. Sustained my position as Creator, in order to advise on the completion of and implement the Studio Plan to Win tool. Continued further into a promotion as Regional Manager/Director of Sales for Lifetouch Portrait Studios.

Greater New York City Area

 Hired into a Multi unit Field Management role accountable to oversee the management and operations of multiple studios goals based on my previous history: Delivered the second highest profit results out of 41 for the year in Fiscal 12, delivered the third highest profit results out of 41 for the year in Fiscal 11 and delivered the fourth highest profits out of 41 for the year in Fiscal 10. Number 1 in execution of compliance, processes and expectations. Responsible for 12 locations and over $5 Million in profit. Awarded Rookie District Manager of the Year, 2010; Regional MVP and Field Partner of the Quarter, 2012. Created, developed, designed and worked with programmers to create the Studio Plan to Win Tool and delivered this Tool in a training seminar at Companywide Summer Meeting soon after promoting to Territory Manager.