Jason Bennett Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

I’m open to discussing any interesting opportunities where my skills, knowledge and experience can help. Please get in touch if you think I may be able to help you or your organisation!

Key Achievements & Responsibilities- Act as Voice of the Customer, understand market requirements, engaging with internal & external stakeholders to drive product development and our 3 year roadmap - Generate innovate new ideas which are best in class to provide Monscierge with competitive advantage in the market across the entire guest journey- Lead a team through the ideation, development & launch of innovative SaaS B2B & B2C digital products- Provide thought leadership to improve internal process, implement new ways of working and provide colleagues with insights and understanding of global hotel brands- Define best practice for product introduction, introduce & analyse KPOs / KPIs, processes and deliver strategic direction- Drive the construction and agreement of a leadership RACI which lead to me winning the inaugural Employee of the Month award at Monscierge.- Manage multiple products & priorities ensuring we are effective, healthy and set up for success- Work closely with Sales, Marketing, Engineering & Operations to ensure projects are successful

Key Achievements & Responsibilities- Lead the European development of guest and hotel solutions- Identify and develop appropriate technology to drive brand differentiation and growth- Engage the region in the launch of new products & services- Develop insight into the business and owner community technology needs- Evaluate, develop and introduce technology innovations that can bring competitive advantage - Delivered significant 6pt increase in Guest Internet satisfaction & increased net promoter scores by 18pt for UK&I Holiday Inn Express. (± £21mil gross pa)- Developed and introduced significantly improved global Brand Standards for Guest Internet- Piloted and introduced new mobility solutions for corporate users- Lead technology pilots for Crowne Plaza, successfully introducing new standards and improving guest experience- Lead the technology development for Holiday Inn Express next generation hotel rooms and public spaces- Won Corporate Star award for exceptional collaboration delivering a $6million TV campaign and the top Bravo award for delivering new global company standards for Guest WiFi.

As Change Development Manager my role included a wide array of responsibilities from the leadership and driving of business process improvements, commercial contracts, change initiatives, strategic analysis of service methodology to development of business intelligence.Key Achievements Leadership of Commercial & Service Planning teams during strategic review Business process analysis of service operation, identifying ~£2.5m in potential savings Developed international service contracts covering ~£1b sales per annum Re-engineered business intelligence reporting for ~2million computing products Established strong partnerships with new tier one suppliers

My role was to provide leadership and strategic direction for the International product development teams, working alongside global suppliers, International buying and marketing, service operations & logistics teams to ensure the successful introduction and continued development of all new technology sold by DSG international plc.Key Achievements Champion and direct new technology development for 1,500+ products p.a. Oversee the critical path and reduce time to market for ~80 new OEM products p.a. Provide technical support to purchasing, marketing, legal and service delivery functions Leadership of International multi-site product development teams – 21 staff, P&L acc. Achieved targets for supplier funding agreements worth £x million p.a. Improved the customer experience of PC technology and increased reliability by 50% Successful buying, support & product introduction of over 5,000 products Strategic & technical development of Digital Living & PressF1 concept stores Designed & implemented global OEM manufacturing processes & operating procedures Delivered improvements to product margins through reduction in warranty support