Jason Berquist Email & Phone Number

Denton, Texas, United States

Denton, Texas, United States

Denton, Texas, United States

Denton, Texas

Business Analyst for the PACCAR Registration and Warranty System (aka PRWS, previously NGW/Next Generation Warranty).

Dallas/Fort Worth Area

Dallas/Fort Worth Area

SmartLINQ remote diagnostics application and dealer support.

Dallas/Fort Worth Area

Engine Trim floater

Arlington, Texas

Texas BBQ and more from scratch-made recipes.

Dallas/Fort Worth Area

• Provided technical troubleshooting and leadership skills required to recover from the most complex network problems, directing activities of technical resources from Customer Care, Dispatch Center and Network Operations Center.• Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation for the Network Operations Center, identify workarounds when feasible, coordinate with Customer Care for delivery and certification of vendor fixes or design changes.• Developed procedures to pro-actively identify known defects, probing national networks, detecting trends and patterns that signaled possible outages to agent’s applications, tools and member’s services.• Developed procedures to extract data from network to analyze and identify potential patterns of unexpected behavior needed to understand root cause.• Ultimately responsible for the reliability of the end-to-end network and the quality of the delivered service - tracking and analyzing outage patterns leading to identification of chronic issues.• Technical leader and recognized expert on select AT&T technologies, systems and/or procedures.• Coordinated across multiple departments, promoting active listening and open communication.• Monitored service maintenance across network from overnight change managements, to ensure no member impact, degradation of services and network, system or application outages.• Communicated outages to technical support representatives, customer care agents, network operations center, mid-level and upper-level management of outages via email, chat messenger programs, online and voice conferences, as well as tool and applications administration.• Knowledge of AT&T Internet Protocol TV (IPTV), High Speed Internet Access (HSIA), DSL, Dial-up Internet access and Voice over Internet Protocol services (VoIP).

Dallas/Fort Worth Area

• Responsible for successful restaurant table station management, sales, and operations.• Provided fine dining service etiquette.• Continuous learning of Prime food and wine knowledge.

Dallas/Fort Worth Area

• Provided in-home presentation of company history, all flooring products, and window treatments.• Knowledge of installation procedures, warranties and workmanship guarantees for all flooring products and window treatments.• Negotiated sales prices of contracts on all products and installation services.

Dallas/Fort Worth Area

• Reconciled accounts receivable/payable for client, attendees and exhibitors associated with trade shows and conventions.• Created and Administered databases and coinciding Crystal Reports.• Designed and dispersed badges with barcodes for all participants at trade shows and conventions via mail and onsite.• Trained and maintained barcode scanners for exhibitors at trade shows and conventions.• Supervised, trained and coordinated onsite temporary employees on computer programs(GUI), policies and procedures.• Installed and managed WAN/LAN networks, for 50+ workstations in registration areas of trade shows and conventions.• Facilitated crowd control through registration areas.

Dallas/Fort Worth Area

• Progressed through 7 positions, final in top level department.• Responsible for multi-million dollar portfolio budgeting, metrics and final decisions.• Account Services Representative >45 Day: Diagnosed >45-day severe/chronic delinquent clients ability to pay or approved and coordinated repossession.• Account Services Representative <45 Day: Evaluated <45-day delinquent clients to resolve delinquency or refer to >45 department for diagnosis.• Administrative Assistant to Director: Coordinated Director’s meetings, travel and correspondence. Maintained 1,000+ employees.• Customer Services Representative-Repossession Titles: Developed and executed streamlined processes for repossessed vehicle titles and paperwork.• Customer Services Representative-Inbound/Outbound Titles: Instituted new processes for incoming and outgoing titles on new and fulfilled finance contracts.• Customer Services Representative-Distributions2/Mail Room: Adapted and updated new security procedures for payments received, incoming and outgoing post and overnight delivery services.• Customer Services Representative-Distributions1/Data: Streamlined procedures for data entry procedures.

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor'S Degree, Business Administration, Management And Operations

Associate Of Arts And Sciences (A.A.S.), Management Information Systems, General

Activities and Societies: Phi Theta Kappa Honor Society

Diploma, General Studies