Jason Fluke, Msl Email & Phone Number

• Managed multiple clients, focused on operations, membership, sponsorship, and exhibit sales by leading corporate relationship management, educational initiatives, and membership growth campaigns.
• PES (Sept 2023 – Present): Manage online education (webinars), coordinate Spring Fellows Retreat, assist with the Board of Directors and strategic planning, and support annual meeting operations (Whova, Neon CRM.
• AAGP (Nov 2023 – June 2024): Managed membership renewals and campaigns, annual meeting logistics (Whova, Neon CRM), sponsorships/exhibits ($270K+), and communications, including newsletters and social media.
• AAHCM (July 2024 – Present): Drive customer service management via exhibits, corporate sponsorships, SIG’s, and annual meeting tasks (Whova, Memberclicks CRM, Zoom), directly managing meeting registration.

• Helped build out the sales team, leading the creation of a sales SOP and charting the full client journey
• Created meeting prep/collateral, and agendas, took meeting notes, and ensured Hubspot/CRM was the single source of truth

Nashville, Tennessee, United States

• Highlights: prior to expanding leadership built and executed onboarding and offboarding, expense reimbursement, organize board meetings, Gworkspace training, planned/organized/executed a 3 day team summit (co-led.
• Managing schedules to maximize the CEO’s time to create the biggest impact in executing the organization’s strategic plan
• Coordinating with the Chief of Staff to ensure priorities are aligned and calendars have the most current information
• Proactively communicating with the Chief of Staff if scheduling issues arise
• Coordinating travel reservations and logistics for the CEO and Chief of Staff, including preparation of travel itineraries
• Ensuring that the CEO and Chief of Staff are prepared and aware of upcoming meetings

• Managed virtual office activities and functions to maintain efficiency, compliance with company policies, and support business operations.
• Acted as the executive assistant managing CEO and other executive leadership calendars to maximize time, scheduling for special projects, and more.
• Helped organize board events/meetings and calls
• Prepared agendas and took meeting minutes when required.
• Made travel arrangements for the entire team
• Oversaw information and helpdesk email correspondence.

Greater Nashville Area, TN

• Accountable for developing, fostering, and expanding client relationships in the law firm
• Monthly Management Reports, Analysis, and yearly P&L
• Responsible for the overall management of Epiq team members via onboarding, training, performance reviews, and up to date resources such as the SOP
• Conducted training and performance reviews with all Epiq site team members
• Managed and exceeded client needs and expectations via daily office administration, transactional office operations, inventory/supply management,
• Provided a white-glove/concierge level of customer service

Franklin, Tennessee

• Developed a working FAQ document to aid team development, knowledge, and skill
• Identified, defined, and implemented continuous process improvements to the SOP
• Developed and maintained effective relationships through effective and timely communication
• Applied copay assistance cards and other assistance information to patient profiles
• Called Patients and FKC clinics for consent to ship orders and approval of copays
• Received patient calls and resolves issues as necessary

Cary, North Carolina

• Focused on increasing sales specific to bakery products and at-home coffee and lean thinking.
• Anticipated customer and store needs by constantly evaluating environment and customer cues.
• Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
• Created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift.
• Followed operational standards for cash handling, cash management, health safety, and all company policies and procedures.
• Positively lead the team to ensure legendary customer service and a Third Place environment.

Alumni Relations And Development

• Served as assistant to the Assistant Director of Alumni Relations, handling the daily schedule and assisting in daily office duties, maintained social media sites, established event promotion, and maintained the Alumni.
• Worked on event programming such as Alumni Happy Hours, Alumni Reunions, Alumni Board Meetings, Donor and V.I.P. Visits, Student Engagement, Mentor Events and Panels, Endowment Receptions, and the Capital Society Dinner.
• Assisted with all aspects of event coordination from planning to follow-up.
• Served as liaison to the Capital Area Alumni Chapter.
• Served on the Diversity and Educational Equity Committee, Commission of Lesbian, Gay, Bisexual and Transgender Equity, and co-adviser to two student groups: the Lion Ambassadors and Capital Alliance.
• Acted as LGBTQA Staff person to serve the campus. Lead the safe space initiative, providing the program to the campus population and a training session for faculty and staff. Aided in the creation of the Pride Room.

• Acted as the point person for the Capstone project, developing the online submission and mailed forms, standard sponsorship letters, and marketing material for the School of Science, Engineering, and Technology.
• Created marketing publications for staff, donors, and alumni, such as a portfolio showcasing the status of campus projects, and notable events, such as Fall Fest, the Spring Luau, and the THON carnival.
• Assisted with coordinating the details of large scale events such as award dinners and donor receptions.
• Assisted with follow-up calls to donors for events.

• During my time at Giant, I worked in multiple departments. I began on the front end where I moved from a cashier to the customer service desk to a check out coach (supervisor of the front end.) In these roles, I.
• In my supervisor role, I managed the daily operation of the front end aiding the cashiers with questions and issues as well as customer requests, product location, and complaints. In addition, I handled cash in the.
• I became cross-trained in multiple departments to help cover call-offs and other scheduling issues and finished my career in the pharmacy department where I continued to help customers with product location and.
• Aided with event coordination ranging from, but not limited to, in house parties, employee recognition/celebrations, to various partnered and fundraising events hosted at the store.

Pennsylvania

As Interim Regional Coordinator, I continued my work, bringing together the Central Region, and keeping the schools informed. I helped coordinate multiple conferences, lead workshops and coordinated meetings within the region and state. In addition, I was the a unified voice, to represent the region and coordinate the region.

The Pennsylvania Student Equality Coalition is a youth-led organization dedicated to organizing across the Commonwealth on issues relating to Lesbian, Gay, Bisexual, Transgender, and Queer student youth. Comprised of hundreds of leaders from LGBTQ student organizations across Pennsylvania, we work on college campuses and in local communties on behalf of.

Development And Alumni Relations

• Serve as a member of the Commission of Racial/Ethnic Diversity, a group that works to ensure inclusion, equal opportunity, and success for underrepresented/underserved communities.
• Develop relationships with a variety of diversity organizations in the Penn State system and the surrounding community to build connections and explore potential areas for partnership.
• Make assessment calls to potential donors and establish follow-up visits to foster a relationship with the University.

Master'S Degree, Organizational Leadership

Masters of Science in Leadership

Bachelor Of Science, Psychology

Activities and Societies: Student Government Association, Capital Alliance, Psi Chi, Capital Players, Inter Club Council