SUMMARY OF QUALIFICATIONS• Understanding that Technology is a partner and enabler of business, I focus on the big picture objectives and then ensure implementation with detailed execution plans.• A high-energy team player/builder that consistently exceeds expectations by generating ideas, finding solutions to problems, and motivating others to excel.• Experienced leading teams providing enterprise-wide design, implementation, and support for large LAN/WAN environments with over 350+ locations and 8800+ nodes, including over 1300+ servers and 7500+ workstations.• Capable of working with diverse groups across any size organization both small and large (50,000+ employees), including extensive experience working with multi-national teams across the globe.• Deeply motivated and passionate; always striving to work smarter with new tools and procedures to improve efficiency, improve customer satisfaction, and drive financial savings.• Proven strength as a business analyst by partnering with business areas to develop technical solutions to business problems.• Consistently entrusted by senior and executive management to handle the most difficult technical and user situations.• Experienced IT leader with a deep technical background which allows me to effectively work with technical staff while also having the ability to translate IT concepts to non-technical staff to bridge the gap and create understanding on both sides.• Tough and capable negotiator with vendor software and services contracts yielding economic value and high SLAs.• Experienced leading and working with all aspects of IT teams from infrastructure (networking, servers, and telephony groups) to support-based teams (monitoring, service desk, and customer-facing support groups) to project-based teams (development and project management teams, and security/audit teams in extremely complex 24x7x365 environments.Specialties: Information Technology Systems, Banking, Finance, Healthcare, Travel Insurance