Jason Lacey Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona Area

• Provide PC technical support to FTS employees. • Installation, configure, and support desktops laptop computers, mobile devices and peripheral technology. Developed strategies, policies, and standards regarding company IT infrastructure.• Back up station’s IT Manager and assist with maintaining station’s servers and network. This includes technical support for the file servers and Active Directory.• Used Ivanti to ensure all station computers were properly patched and up to… Show more • Provide PC technical support to FTS employees. • Installation, configure, and support desktops laptop computers, mobile devices and peripheral technology. Developed strategies, policies, and standards regarding company IT infrastructure.• Back up station’s IT Manager and assist with maintaining station’s servers and network. This includes technical support for the file servers and Active Directory.• Used Ivanti to ensure all station computers were properly patched and up to company security standards. Show less

Scottsdale, Arizona

• Responsible for project management and coordination of the setup of new and acquired addiction treatment centers. • Responsible for administration, and management of Active Directory Domain Services (Server 2016) and email accounts (Office 365). I maintained and administered the AD logical structure (AD objects, Organizational units, group policies, DNS)• Manage setup and configuration of CMS mobile devices via Samsung Knox• Provide 3rd level support to end users

Writes technical documentation, status reports, recommendations and other written material to be presented to customers, co-workers and management. Diagnoses, troubleshoots and repairs network-related problems.Plans, organizes, and coordinates with vendors, contractors and other service providers the usage of Local Area Network servers, routers, and switches. Resolves or coordinates resolution within service level agreement of after-hour trouble calls generated by Numara… Show more Writes technical documentation, status reports, recommendations and other written material to be presented to customers, co-workers and management. Diagnoses, troubleshoots and repairs network-related problems.Plans, organizes, and coordinates with vendors, contractors and other service providers the usage of Local Area Network servers, routers, and switches. Resolves or coordinates resolution within service level agreement of after-hour trouble calls generated by Numara TrackIt! and participates in scheduled network installations, testing and maintenance as needed. Support, backup (Commvault), and manage Windows (2008, 2008 R2, 2012, 2012 R2, 2016) Dell PowerEdge servers for the department. Responsible for implementation and management of Active Directory (Server 2008 R2, 2012, 2016) and email accounts (Office 365 and Exchange 2013)Maintain and support the Department's virtual environment (VMware Vsphere 5.1, 6.5) Show less

Wrote technical documentation, status reports, recommendations and other written material to be presented to customers, co-workers and management. Diagnosed, troubleshooted and repaired network-related problems.Planned, organized, and coordinated with vendors, contractors and other service providers the usage of Local Area Network servers, routers, and switches. Resolved or coordinated resolution within service level agreement of after-hour trouble calls generated by… Show more Wrote technical documentation, status reports, recommendations and other written material to be presented to customers, co-workers and management. Diagnosed, troubleshooted and repaired network-related problems.Planned, organized, and coordinated with vendors, contractors and other service providers the usage of Local Area Network servers, routers, and switches. Resolved or coordinated resolution within service level agreement of after-hour trouble calls generated by Numara TrackIt! and participates in scheduled network installations, testing and maintenance as needed. Supported, backed up (Commvault), and managed Windows (2000, 2003, 2008, 2008 R2) Dell PowerEdge servers for the department. Was responsible for implementation and management of Active Directory (Server 2003 and 2008 R2) and email accounts (Exchange 2010) and Group Policy Show less

Planned and organized PointSec encryption software implementation for all department remote users. Created computer images with Symantec Ghost to setup and backup client computers. Managed all department client systems’ antivirus (Symantec) installations. Provided second level technical support. Installed/configured the department’s client computers (Windows XP and Windows 7) with Microsoft Office 2003 and 2007) and printers.

Installed/configured the department’s client computers (Windows 2000 and XP with Microsoft Office 2000, 2003) and printers. Provided second level technical support.