Jason Blade Email & Phone Number

Tempe, Arizona

Unix Engineer II for Commercial Managed Hosting (Nov 2015 - Aug 2017)*Supporting RHEL 5, 6 and 7, Solaris, and AIX for a focused group of clients for CGI. *Immersing myself in supporting IBM GPFS, Connect Direct, and Veritas disk management *Utilizing ITIL structure to complete processes.*Performing patching and security remediation*Responding to alarms that have been escalated from operations*Became SME for GPFS Implemented on RHEL 5*Stabilized patching for client running RHEL 6Unix Engineer II for Tools and Automation, Red Hat Satellite SME (August 2017- Current)*Became RH Satellite 6.2 SME and supported product with little transition*Created repeatable stable successful patching maintenance windows for patching team*Supporting 8 organizations for production and non-production for all RHEL patching for close to 1000 systems*Successfully met hard deadlines for outages of loss of subscriptions and SSL certificate expirations*Managing 6 Satellite Capsules on multiple networks*Improved work flow for patch management and pre-patch analysis creating greater success rate for maintenance windows

Tempe, Arizona Area

Network circuit troubleshooting and analysisSystem availability and health troubleshooting and alaysisHardware analysis (RAID, disk, memory, network)Platform availability analysis and preventative actionApplication support (nginx, squid, apache, DNS, java applications)Monitoring and support for company designed cloud storage (35+ PB)Customer support for CDN technologies and functionality via phone and email

Phoenix, Arizona Area

Department Scope: The I.T. Operations Center is a combined systems and network operations center. Provides centralized monitoring and break/fix response for Apollo assets worldwide. 2,200+ production servers, 75+ monitored applications generating over 28,500 specific alerts. Monitoring of 2.8PB of data storage and Oracle 10g, 11g & SQL server spread over 500 production databases. Network monitoring includes 3000+ Cisco devices, 75+ Juniper devices, 250+ Avaya Voice Gateways, 1700+ Wireless Access Points, 1.5Gb Internet connection, and 500Mb MPLS connection. * Acted as first response for Linux (RHEL and OEL), Unix (Solaris), Windows, and VMware alerts, including applications alerts* Performed analysis on failures to assist with incident resolution on bridge calls for outages, releases and technical investigations* Documented knowledge into wiki and knowledge base articles* Performed extensive troubleshooting of system network connections, authentication, system performance, and application performance* Used technologies such as SSH, RDP, iLO, ALOM, and vSphere, as well as physically connecting to system consoles for troubleshooting* Monitored the environment with HP OVO, Sitescope, Service Manager, JIRA, Splunk, New Relic, NetScout, and Amazon Web Services Console (AWS)* Supported QIP for DNS and participated in Infoblox DNS training during transition period

Supported over 850 systems in a distributed environment of mixed OS such as: HP-UX 10.20,11i v1, 11i v2, SunOS 5.7 and 5.8 , Red Hat Enterprise 4 and 5, including their various console types such as, HP MP and GSP, and Integrated Lights Out* Demonstrated proficiency with using software including: VERITAS Enterprise Administrator, HP OVO, HP LVM, Linux LVM2, and Symark Power Broker * Utilized troubleshooting skills and ability to work independently to participate in 24 hour on-call resolving all emergency service issues* Resolved greater then 95% within their 4 hour or 1 hour emergency service level agreement * Demonstrated excellent written and verbal communication skills with people across all levels of technical ability and in a global environment via email, service tickets and phone calls* Worked effectively with database team by freezing clusters for global business critical applications and databases, Oracle RAC and Informix, to ensure 100% uptime requirement during maintenance and troubleshooting* Undertook the responsibility for user account creation requests for systems that had over 5,000 users.* Deployed accounts with special needs such as: shared home directories, profiles, password handling differences between operating systems, group and file ownership associated with permissions handling.* Performed user acceptance testing for account creation automation* Completed all account changes, reboots, and hardware and software identification in command line environment.* Adapted and created scripts to create currency reports, add and remove accounts, shutdown multiple systems, log changes to swap memory, retrieve network card information and manipulate and format common commands like Ping or Nmap for logging.

* Quickly caught on to the technologies of the position with limited training* Created and implemented approved scripts for assisting with resolving Easyship issues involving database and software manipulation* Owned issues lacking direct escalation path until the correct parties responsible for resolution could be determined and kept all interested parties informed and up to day via Service Desk updates and phone/e-mail contact* Updated a Tech II database of knowledge to ensure growth of the team* Relieved Tech 1's of irate callers and employed superior customer service skills to address the callers' specific needs and defuse the situation