Community Stakeholder Manager
Perth, Western Australia, Australia
Lifting the digital capability of all Australian’s, Community Stakeholder Managers assist with delivering a comprehensive community engagement program. Key goals include improving community understanding and awareness, increasing positivity and take-up of services and enhancing the nbn brand and reputation within the community.• Implement targeted community engagement approaches to identify and develop relationships with community groups to drive awareness.• Support delivery of the local community engagement programs including coordinating, administering, and managing events, markets, expos and other relevant functions, as well as identification of case studies and advocates• Collaborate across the nbn team to review, report and analyse success of campaigns and community engagement activities• Manage the planning and delivery of nbn small business focused events to support the Stakeholder Engagement Managers• As part of the Digital Inclusion strategy, collaborate on the design and delivery of programs/projects that lift the digital capability of community organisations • Plan and implement community and small business engagement approaches • Collaborate with the Stakeholder Engagement Mangers on research for the development of strategic engagement plans• Emergency response management and community support as required during emergency response & recovery periods• Escalation Management – assist End Customers to resolve connection issues when identified