Senior Project Manager
CurrentManaging the launch of a new Enterprise Product Catalog and the subsequent replacement of previous databases and integrations into existing systems.Developed and implemented Operational Readiness Testing Program to ensure support teams are prepared to take over post production support.Designed and implemented the Service Verification Tool - A tool designed to ensure a match across all systems. Enabling agents to press a single button to resolve any provisioning issues.Launched a number of high profile projects including:WOW! tv+, WOW’s new IPTV video solution - providing a superior video experience while freeing HSD bandwidthWOW! tv+ for mobile platforms (iOS, Android) - Customers can watch video on the goVideo Transformation - Migrated employees from Legacy video to IPTV platform in preparation for customer migrations.Video Transformation- Various pilots focused on customer migrationRedesigned provisioning system - Enabling the consolidation to a single billing system, gaining many efficiencies including speed to market for future products and services.Self Install Kits - Reduced truck rolls and operational expenses while giving customers’ control of their experience.