Managing the launch of a new Enterprise Product Catalog and the subsequent replacement of previous databases and integrations into existing systems.Developed and implemented Operational Readiness Testing Program to ensure support teams are prepared to take over post production support.Designed and implemented the Service Verification Tool - A tool designed to ensure a match across all systems. Enabling agents to press a single button to resolve any provisioning issues.Launched a number of high profile projects including:WOW! tv+, WOW’s new IPTV video solution - providing a superior video experience while freeing HSD bandwidthWOW! tv+ for mobile platforms (iOS, Android) - Customers can watch video on the goVideo Transformation - Migrated employees from Legacy video to IPTV platform in preparation for customer migrations.Video Transformation- Various pilots focused on customer migrationRedesigned provisioning system - Enabling the consolidation to a single billing system, gaining many efficiencies including speed to market for future products and services.Self Install Kits - Reduced truck rolls and operational expenses while giving customers’ control of their experience.

Lead cross functional teams and their work efforts to launch technology based projects at large independent cable provider (WideOpenWest). Launched projects to enhance operational functions through enhanced technology.Collaborated with training and process development teams providing relevant materials and information.Managed process to initiate testing with engineering group, developing guides and provisioning equipment.Developed business requirements and processes to order, fulfill and activate equipment.Established metrics to analyze project performance and developed project scorecards.Reviewed and prepared status, risk, and dependency reports for working group and executive leadership.Translated technical and architecture diagrams into process flows for less technical teams.Coordinated efforts with technology and operational teams to ensure solutions meet business needs.

Managed Spectrum TV Application portfolio budgeting, prioritizing feature releases and defect management for mobile (iOS, Android) and connected (Roku, Samsung TV, Xbox One) IPTV applications.Delivered enterprise IP video packages, acquiring and retaining video subscribers.Launched accessibility projects, increasing customer satisfaction and meeting federal regulations.Identified cross-platform shared resources, code, and components, confirming product delivery.Coordinated and monitored feature releases and go-to-market strategy, remediating issues and providing best-in-class service.Implemented product roadmap, guaranteeing alignment with strategic goals and platform parity.Collaborated with production triage teams, assigning correct priority and phasing to defect resolution.Executed large initiatives, such as footprint expansion and architectural updates, providing foundational technology supporting future feature enhancements.Led operations projects, improving analytics and monitoring capabilities.Teamed with cross-functional groups, streamlining intake, code development, integration, testing, and delivery.Reported launch readiness across organization and to support teams, maintaining effective communications with all key stakeholders.

Oversaw product launches, feature enhancements, UI redesign, hardware projects, including award winning Set-Top-Box (STB), increasing brand visibility. Devised and launched training inventory system, scheduling system, debit-card program, advanced reporting system, uniform transfer process, feedback survey, and training-center audit process, consolidating 21 training centers and creating 16 centers of excellence, increasing productivity 20% and expanding employee retention. Built enterprise PMO while managing project managers and portfolio of projects, supporting organizational alignment and visibility.Delivered chairman’s priority projects, spanning marketing, programming, sales administration, product, IT, managing project managers and portfolio of projects.Launched enterprise PPM software and supporting processes, aligning organizational goals of C-suite executives.Developed Requests for Proposals (RFP) and Project Scope Documents for external and internal services, delivering accurate project costs and timelines, increasing productive project success.Planned, designed, and implemented projects within sales, marketing, operations, and product, affirming program consistency and timeliness of deliverables.Collaborated with 3rd-party groups and companies, meeting project deliverables.Mitigated risk through strategy creation and contingency planning.Defined resources for project and program implementation, establishing scope and timeline.Designed and maintained project and technical documentation, recording stakeholder outcome expectations.

Managed launch of new marine and autopilot products to key retailers / installers, increasing sales through development of whole boat integrated electronic solution.Worked extensively with build of materials, designing technical-assembly drawings.Designed approved installer training program, increasing customer satisfaction and decreasing warranty reimbursement cost.Performed software quality testing, improving product performance.Reviewed installation and owners’ manuals, supporting accuracy and clarity.Created and implemented troubleshooting flows, decreasing time to resolution.

Sales consultant delivering technology solutions to individuals and small businesses. Managed store operations.

Sales consultant delivering technology solutions to individuals and small businesses.