Jason Boys Email and Phone Number
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Experienced COO, services and customer success executive with a 15+ year track record of improving customer satisfaction, increasing revenue and profit, and positioning organizations for sustainable growth. Significant experience deploying and supporting SaaS, cloud and AI based solutions across multiple industries. Skilled mentor who creates a culture of success, improves employee engagement and prepares team members for career advancement.Areas of expertise include:• Operational Leadership, Vision & Goal-Setting• Customer Success & Professional Services• Business Unit Management / Divisional Leadership• Team Recruitment, Mentoring, Development & Supervision• Client Relations & Business Development• Recurring Revenue & Licensing Agreements• Digital & Business Transformation Program Leadership• International Expansion, Market Growth & Scaling• Startups & New Ventures / Intrapreneurial Leadership• Post-Acquisition Integrations• Budgeting, KPI Attainment & Financial Analysis• Customer Insights & Product Enhancement• Customer Satisfaction (CSAT) & Net Promoter Scores (NPS)Industry/product expertise spans Enterprise Software, Cloud, SaaS, Artificial Intelligence (AI), Process Automation, Digital Media, Telecommunications, and Consulting & Professional Services.
Revalize
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Senior Vice President - Professional ServicesRevalize Dec 2022 - PresentJacksonville, Florida, Us
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Vp Of Professional ServicesRevalize Sep 2021 - Dec 2022Jacksonville, Florida, UsLeading and integrating a talented, global professional services team focused on delivering solutions that improve time to value and create positive business outcomes for our customers.
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Vp Transformation & Coo - Hybrid Cloud EcosystemIbm Apr 2019 - Aug 2021Successfully executed operations and transformation initiatives for IBM's hybrid cloud ecosystem, leading a diverse team of direct/matrixed staff responsible for sales, operations, and product management.
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Coo - Watson Media (Cloud, Saas, Ai - Enterprise & Smb)Ibm Oct 2017 - May 2019Led strategy and vision for the operations, engineering, QA, and client success teams that are responsible for delivering best in class cognitive video offerings. Drove expansion of product capability, improved service delivery, and produced positive outcomes for clients.
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Director, Customer Success (Cloud Video & Digital Media)Ibm May 2016 - Sep 2017Integrated two acquired customer success teams into a high performing global SaaS service organization responsible for growth and client satisfaction. Transformed the organization and operational processes to focus on customer satisfaction, operational health, and workload prioritization.
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Chief Of Staff, Senior Vp Ibm CloudIbm Apr 2015 - Apr 2016Selected for a one year highly distinguished opportunity to be mentored by and to provide direct support to a senior IBM executive. Shadowed the SVP of Cloud technologies in preparation for a future executive role. Led critical transformation initiatives that drove operational consistency and scalability. Prepared the SVP for client meetings, industry events, and board presentations.
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Project Executive - Enterprise Client TransformationIbm Jan 2014 - Mar 2015Designated by IBM executives to own and improve a strained client relationship with a large global steel producer. Improved end user client satisfaction by 20% and drove a 5 year relationship extension. Identified innovative new technologies that align with the client’s long term strategic goals. Full, end to end responsibility (P&L, PMO, 3rd party suppliers, contracts, delivery operations)
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Project Executive - Cloud, OperationsIbm Jan 2010 - Dec 2013Led a cross-functional, global team of direct reports and a matrixed staff for delivery of multiple concurrent projects for a leading telecommunications firm. Continued over achievement of customer satisfaction objectives (9+ versus a target of 7.0). Deal team leader on two large contract extensions valued at over $1 billion. Seamless execution of 3.5 year technology consolidation initiative. All deliverables completed on time. Performed against revenue, GP, and new business targets. Served as liaison with the PMO.
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Project Executive Transition/TransformationIbm Oct 2007 - Dec 2009Directed the two-year unification of technology operations for a leading multinational telecommunications company following the acquisition of three companies. Exceeded the customer satisfaction objective of 7.0 with scores of 8.5 and 9.0. All projects and milestones completed on time and under budget. Program execution led to a contract extension valued at $80 million.
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Various Program Management RolesIbm Jan 2003 - Sep 2007
Jason Boys Skills
Jason Boys Education Details
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Georgia State University - J. Mack Robinson College Of BusinessFinance -
Emory UniversityAccelerated Training In Big Data And Analytics
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Florida State UniversityFinance And Marketing
Frequently Asked Questions about Jason Boys
What company does Jason Boys work for?
Jason Boys works for Revalize
What is Jason Boys's role at the current company?
Jason Boys's current role is Senior Services, Operations & Customer Success Leader (SVP/COO/CCO): Expertise in Enterprise Technology Environments (Cloud, SaaS, AI, Process Automation, Ecosystems).
What is Jason Boys's email address?
Jason Boys's email address is ja****@****cox.net
What is Jason Boys's direct phone number?
Jason Boys's direct phone number is (800) 426*****
What schools did Jason Boys attend?
Jason Boys attended Georgia State University - J. Mack Robinson College Of Business, Emory University, Florida State University.
What are some of Jason Boys's interests?
Jason Boys has interest in Children.
What skills is Jason Boys known for?
Jason Boys has skills like Outsourcing, Management, Leadership, Program Management, Pmp, Business Analysis, It Strategy, Project Management, Cloud Computing, Contract Management, Financial Modeling, Cross Functional Team Leadership.
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