Jason Boys Email & Phone Number

Jacksonville, Florida, Us

Jacksonville, Florida, Us

Leading and integrating a talented, global professional services team focused on delivering solutions that improve time to value and create positive business outcomes for our customers.

Successfully executed operations and transformation initiatives for IBM's hybrid cloud ecosystem, leading a diverse team of direct/matrixed staff responsible for sales, operations, and product management.

Led strategy and vision for the operations, engineering, QA, and client success teams that are responsible for delivering best in class cognitive video offerings. Drove expansion of product capability, improved service delivery, and produced positive outcomes for clients.

Integrated two acquired customer success teams into a high performing global SaaS service organization responsible for growth and client satisfaction. Transformed the organization and operational processes to focus on customer satisfaction, operational health, and workload prioritization.

Selected for a one year highly distinguished opportunity to be mentored by and to provide direct support to a senior IBM executive. Shadowed the SVP of Cloud technologies in preparation for a future executive role. Led critical transformation initiatives that drove operational consistency and scalability. Prepared the SVP for client meetings, industry events, and board presentations.

Designated by IBM executives to own and improve a strained client relationship with a large global steel producer. Improved end user client satisfaction by 20% and drove a 5 year relationship extension. Identified innovative new technologies that align with the client’s long term strategic goals. Full, end to end responsibility (P&L, PMO, 3rd party suppliers, contracts, delivery operations)

Led a cross-functional, global team of direct reports and a matrixed staff for delivery of multiple concurrent projects for a leading telecommunications firm. Continued over achievement of customer satisfaction objectives (9+ versus a target of 7.0). Deal team leader on two large contract extensions valued at over $1 billion. Seamless execution of 3.5 year technology consolidation initiative. All deliverables completed on time. Performed against revenue, GP, and new business targets. Served as liaison with the PMO.

Directed the two-year unification of technology operations for a leading multinational telecommunications company following the acquisition of three companies. Exceeded the customer satisfaction objective of 7.0 with scores of 8.5 and 9.0. All projects and milestones completed on time and under budget. Program execution led to a contract extension valued at $80 million.

Mba, Finance

Big Data Continuing Education Certificate, Accelerated Training In Big Data And Analytics

Bachelor Of Science, Finance And Marketing