Solutions Delivery Consultant
Oversaw routine maintenance checks and software update schedules to reduce network downtime and potential security compromises. Partnered with third party resources and IT vendors to deliver solutions for the customers. Collaborate with team to develop and implement strategic technical solutions to identify challenging issues. Troubleshot incidents reported by end-users to schedule system changes and creative permanent solutions. Analyzed existing systems and databases in an effort to recommend enhancements to solve business needs. Worked with executive management to drive strategy through development and implementation of new processes. Managed installation, upgrade, and deployment projects, while providing on-site direction for network engineers. Applied knowledge of application components in conjunction with query tools to achieve business objectives. Displayed leadership skills by defining and presenting system solutions, as well as timelines for business needs or technical problems. Communicated with executive leaders and explained business requirements to understand, as well implement functional demands.