• Process Development & Implementation: Experience in developing and implementing standardized processes across multiple platforms, ensuring consistency and efficiency in operations for Peterbilt dealerships and to earn stakeholder engagement the first time.• Independent & Timely Execution: Demonstrated aptitude for working independently under various timelines and constraints, delivering high-quality results while meeting tight deadlines for Senior Leadership.• Analytical & Problem-Solving Expertise: Equipped with strong analytical skills, enabling effective problem-solving and data-driven decision-making to enhance process outcomes for projects.• Curriculum & Training Program Development: Extensive experience in developing and delivering training programs from inception to execution, using a variety of media, including classroom instruction, online presentations, videos, and manuals.• Communication & Presentation: Excellent written and verbal communication skills, comfortable presenting to all levels within a dealership and PACCAR. Able to clearly articulate process/program benefits and training objectives to diverse audiences.• Process-Oriented & Continuous Improvement: A process-oriented mindset with hands-on experience in continuous improvement methodologies, driving efficiencies in Service Management processes and product adoption with all stakeholders.• Project & Time Management: Exceptional organization, planning, and time management skills, capable of managing multiple projects simultaneously while maintaining attention to detail and meeting deadlines.• Ability to Lead and Work Programs/Projects: Work closely with the Dealer Service Council to propose and prioritize projects to implement that will lead to a standardize customer facing experience for our service department customers at a global transportation level including Canada and Europe.

• Oversees product movement for the Distribution Center through the southern division region, tracking a complex and dynamic freight schedule to identify revenue opportunities.• Optimizes utilization of equipment and staff to maximize revenue opportunities, collaborating with internal departments to coordinate existing assets and mitigate operating costs.• Tracks and ranks backhaul freight lane profitability, and monitors KPIs at regular intervals.• Upholds transportation department service expectations and vendor accountability.• Developed best practices for the Reverse Logistics program. Created standard operating procedures for each position involved in the program to allow for efficiency and full coverage of all necessary tasks. • Responsible for Reverse Logistics P&L and develops budgets and projections to meet interval revenue goals.• Implements cost-saving measures within the department.• Identifies and explores new revenue opportunities and identifies and creates action plans to address obstacles.• Develops rapport and fosters a supportive working relationship between multiple internal departments. Collaborates to find solutions that will accomplish a common goal without sacrificing individual department goals. Key Accomplishmentso Conducted a cost-benefit analysis for backhaul lanes to evaluate and rank vendors based on revenue, transportation costs, and on-site driver delay. Based on the analysis, took action to remove vendors with heavy driver delay or unprofitable lanes that could not be renegotiated. o Redesigned freight scheduling process to align backhaul pickups with outbound deliveries on an alternating schedule by geographic location.o Coordinated the addition of 7 dedicated lanes to the backhaul program, increasing annual revenue by $1.3 million. o Closely monitored inbound freight rates and adjusted the program by negotiating with vendors to match the current market rates.

• Oversaw start-up of dedicated account operations for 8 Texas locations, including 8 salaried site managers and 110 drivers. Ensured on-time pickups and deliveries, effective resource management, and account revenue optimization with approximately $1.4 million a month in revenue accrual.• Primarily customer service focused, working with the customer to solve logistics-based issues. Provides a solution/action plan to the customer’s Operations Manager and provides updates throughout the process.• Responsible for monitoring the group’s safety program and ensuring drivers are properly counseled on poor driving habits.• Monitored driver’s hours of service daily and provided feedback to local site managers on any violations.• Trained drivers and local site managers on Ryder protocols and systems used to perform work duties. • Served as lead hiring manager for the group, conducting interviews with prospective candidates, following through the hiring process with recruiters, and coordinating onboarding for new hires.• Responsible for coaching and completing disciplinary actions for drivers and site managers as part of the 3-step discipline process, from counseling through termination. • Coordinated tractor-trailer and equipment maintenance through Ryder shops for scheduled and emergency maintenance. Responsible for monitoring equipment repair charges to ensure they do not exceed the P&L budget for the account. • Tracks and explains key performance misses to the customer such as total loads hauled per month, weight per load, total miles ran, ensuring loaded miles exceed empty miles, etc.

• Planned, organized, and directed dedicated account operations including forecasting, scheduling loads and drivers based on needs and availability, ensuring on-time pickups and deliveries, effective resource management, and revenue optimization.• Managed backhaul operations to meet/exceed budgetary revenue targets (up to ~$1 million/year, depending on account). Negotiated backhaul rates with freight brokers.• Over 4 years of experience in operational leadership in various areas including participating in and overseeing hiring, onboarding, coaching, development, recognition, performance evaluations, and disciplinary actions (up to and including termination) of drivers.• Balanced the needs and interests of clients, employees, and management to exceed expectations and ensure satisfaction, while promoting and implementing operational strategies and business process improvements• Coordinated the use of outside carriers when the freight volume exceeded the fleet capacity. Located and negotiated rates that best met the customer’s financial needs. Tracked carrier performance metrics and adjusted the use of certain carriers based on that performance.• Tracked Key Performance Indicators, holding weekly calls to report and explain operations performance to key personnel.• Prepared and monitored annual and monthly strategies and operational budgets, Profit and Loss reports and projections. Executed operational strategy within the provided budgetary constraints.• Upon taking over new accounts, consistently increased revenue at each account by 20-25% per week through recognizing and acting on strategic opportunities and optimizing resource utilization

Monitors and documents personal training requirements for 16 office personnel.Conducts classes to re-certify personnel in annual and quarterly training for instructors.Manages multiple databases to track deadlines for training requirements to maintain 100 percent compliance rating monthly.Reports to operations chief on overdue or changed training requirements quarterly.

Maintains class schedules for 14 instructors and 60 maintenance courses monthly.Operates online Field Training Scheduling System for the head training department of the Air Force.Populates classes based on customer needs and verifies instructor availability for Mountain Home Air Force Base.Aligns class schedules with the customer's inspection requirement to better serve the production process and save man hours.

Instructs F-15E armament systems maintenance professionals on subjects to include: theory of operation, inspection, servicing, repair, and fault analysis.Prepares plans of instruction, course syllabus, develops/administers measurement examinations, properly create course objectives and performs biennial review of courses information.Serves as subject-matter expert providing maintenance advice to resolve training and work deficiencies for 260 personnel.Supervises, counsels and evaluates personnel in training regarding student performanceReviews and evaluates training aids and materials, performs research in technical manuals to maintain currency.Involved in a small team developing new courses for the weapons systems on the F-15E.Follows mandated Air Force Training policy when creating and teaching courses.Uses the Instructional Systems Design and ADDIE model to develop any new courses requested.