Responsible for leading all aspects of Zayo’s US & Canadian Public Sector, Healthcare, Transportation & Utilities businesses.

Federal Government - July 2021 - Present: I lead an organization of sales professionals that provide mobile and business solutions to federal civilian agencies. My team provides sales and support for over 20 agencies including Health and Human Services, Social Security Administration, and the Department of Treasury. My team is responsible for sales and customer satisfaction of these agencies while growing our annual revenue. State & Local Government - Feb 2019 - Jul 2021, I led an organization of business professionals that sell to and support state, local, and education agencies across 17 states in the central United States. My team was responsible for managing the satisfaction of all active accounts while helping our customers to meet their business objectives. This team generated 400M+ in annual revenue and continued to deliver year over year growth in a competitive marketplace.

I led the partner channel and distribution operations for Verizon Connect. My team of 120+ sales, support and operations employees were responsible for managing all business relationships within our sales distribution structure for our consumer and commercial products. Myself and my team of incredibly talented people were tasked with creating the partner channel, reseller support and distribution operations structures during the time that Verizon Connect was launching it first consumer product and growing the commercial business via strategic acquisitions and increased sales distribution. We generated increased sales volume and monthly reoccurring revenue by developing national initiatives with our distribution partners that would put a focus on our product. In addition to the large initiatives we created and executed customized tactical plans with each partner to drive sales using compensation plans, product training, sales processes, and merchandising that drove sales person and customer engagement. My team was so successful that we were quickly generating over 50% of the total sales volume and revenue that was being realized by the Verizon Connect organization. Myself and many of my team were recognized with the Diamond Club trip for our success in 2017.

I led the agent channel for Verizon Wireless in the Northern California region. My team of 6 District Managers and 40 Account Managers were responsible for managing sales, operations, customer experience, and retail distribution across 15 agent partners and 350 retail locations.My team was able to consistently rank in the top 3 of 20 regions in year over year unit and revenue growth. During this time we also consistently led the company in customer experience as ranked by NPS. We were able to lead in growth and customer experience by implementing standards for store appearance, sales flow, product training and leadership support. We also took the bold step of closing some stores that historically failed to meet our standard. In addition, we brought 2 national agents into the region to improve distribution, increase customer experience and create competition among all operating agents. I was recognized as the Director MVP during my time in this role and received multiple leading ratings for performance.

I led the Sales Operations team for Verizon Wireless in the Southwest Region. My team of 5 Sr. Managers and 30 Sr. Analysts were responsible for all aspects of operations and compliance for 70 retail locations and 200 indirect agent doors across 5 states. Myself and my team partnered with senior leadership from the sales channels to assure that all teams were exceeding performance standards on operational metrics such as employee headcount, customer experience, inventory levels, merchandising guidelines and store appearance. My team also managed compliance controls including inventory shrink, service and equipment discounting, inventory and employee security and adhering to all laws and regulations impacting the retail industry. During my time in this role my team created a people, process, point of sale (PPP) initiative that allowed our sales channels to lead the enterprise in lowest customer wait times while drastically increasing customer experience and continuing best in class sales performance. We also led the company in inventory shirk reduction by implementing a new process for receiving, displaying, storing and returning inventory. I gained my VLSS green belt during this time and inventory shrink was my focus project. This program was adopted by many surrounding regions. I was fortunate to have a great team and supportive channel partners while I was in this role. Our success in many areas got me area wide attention and I was able to move into my first director role. I was proud of this accomplishment and even more proud that one of my Sr. Managers was able to backfill me as I left this role.

I led the National Retail channel for the Southwest region at Verizon Wireless. My team of 5 District Managers and 35 Account Managers were responsible for product sales budgets, customer experience and operational support of the sales teams in 600+ national retail stores across 5 states. My team was challenged to advance the sales and support of our smart phones, prepaid plans and connected devices in Best Buy, Wal-Mart, Target, Apple, Costco, and Sam's Club in a environment where our competitors are also offering their products. We were not permitted to compensate the sales teams in any way so we had to win their trust and support by providing a higher level of support than other wireless providers. We did this by putting structure in place around product training, side by side selling, manufactured sales events, leadership engagement, and after hours support. We were responsible for a large number of doors with a relatively small team so we created a playbook that outlined best practices that became our blue print for success. We were data driven when determining which store we would visit weekly, bi-weekly and monthly so we assured the highest ROI of our time.This team responded well to our process driven, result oriented mentality and we saw improvement in the overall results and balanced scorecard within the first quarter. We quickly gained attention for our top performing results and enterprise leading year over year results. We engaged with headquarters leadership to share best practices and impact channel strategy.I enjoyed this role because I was able to see that aligning with your partners and customers to achieve mutually beneficial outcomes is a recipe for success that can be duplicated in any partnership with the right people and mindset.

I led a retail store and indirect sales district in the Kansas / Missouri region. I had a team of 10 General Managers and 120+ sales associates. My teams were responsible for exceeding sales targets, customer experience and operational efficiencies in their locations. As the leader of the district I was responsible for managing headcount, employee and customer satisfaction and achieving my unit and revenue budgets on a monthly basis. I implemented a floor manager program that allowed us to better control the customer experience from start to finish while also providing real-time coaching and recognition to my teams. I also partnered with my General Managers to create a leader development program with the support of our training and human resources teams. My employees and stores had lots of sales success during my years in this role. I still keep some of the Winner's Circle, Circle of Excellence, 21 Club, and Data MVP awards that I won during my time as a District Manager. However, the number of people that we developed and the lives that we positively impacted is what I'm most proud of now. Many of my employees from that district have moved on inside Verizon to become Directors, Associate Directors, Managing Partners or operations leaders. It was a privilege to get to play a role in the career of so many future leaders that our now positively impacting our organization.

I started my career with Airtouch in August 1998. Airtouch merged with multiple other telecommunications providers to form Verizon Communications in June 2000. I worked in multiple support, sales, and leadership roles at Verizon from 1998 to 2008. During this time I was working full-time and attending classes at Baker University to achieve my BBA and MBA.