Jason Brock Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

- Managing website (including redesign) and newsletter.- Outreach and tabling.- Various tasks to support our projects (creating documents and graphics, providing and receiving feedback to improve processes, and more).

San Francisco, California, United States

- As a singer, won “Arizona Gay Idol” in Phoenix and started my own entertainment company- Became a finalist on the TV show, “The X-Factor USA” in 2012 and have continued to work in tv, ads, movies, live music, recordings and video games ever since- Produce events from start to finish — conceptualizing and marketing, managing ticket sales and performing - Hire and manage contractors (musicians, event staff, etc.)- Network by attending events and staying in touch with with potential clients- Use social media, my website, Patreon, YouTube and mailing lists to promote while also building and maintaining relationships- Budgeting, invoicing clients, creating contracts, doing accounting and filing taxes- Design promotional material and distributing it digitally and physically- Schedule rehearsals, managing calendar, negotiating dates with venues- Ensure logistical needs are met by venues (sound, lighting, power, space, etc.)

Tokyo, Japan

- Taught English language skills including reading, writing, speaking, and listening to students of varying proficiency levels. - Administered tests, quizzes, and assignments to evaluate student progress and proficiency levels.- Provided feedback on students' performance and identified areas for improvement.- Maintained a positive and productive learning environment by managing student behavior, promoting participation, and resolving conflicts if they arose.- Facilitated cultural exchange by integrating aspects of English-speaking cultures into the curriculum and fostered an appreciation for cultural diversity.- Communicated with students, parents and colleagues to address concerns, provide updates on student progress, and collaborated on improving teaching methods.- Self-improvement — primarily through coaching sessions from management after they observed my lessons.

San Francisco, California, United States

- Produce high-quality SEO-optimized articles to improve search engine rankings.- Conduct keyword research and incorporate relevant terms and phrases.- Collaborate with clients to understand their target audience and tailor content to meet their needs.- Staying up to date on industry trends.- Managing multiple projects simultaneously, creating compelling and informative articles by deadlines.

San Francisco, Ca, United States

- Developed and maintained an up-to-date website calendar- Fostered community connections by engaging with members, leaders, and organizations in San Francisco- Contributed to the organization of events for Asian Pacific American Heritage Month- Assisted in the planning and execution of various events, ensuring seamless logistics- Provided support in staffing events, including entertaining and engaging with attendees

San Francisco, Ca, United States

- Supported staff casework, prepared letters, certificates, and conducted research to contribute to efficient workflow.- Managed constituent phone calls, addressing inquiries and concerns with professionalism and efficiency.- Stayed informed on current events and pertinent issues, collecting and summarizing the latest news for presentation to Leader Pelosi.- Actively participated in events alongside Leader Pelosi and her staff, fostering strong connections and representing the team effectively.

San Francisco, California, United States

- Responded to constituent phone calls regarding concerns related to consumer fraud.- Conducted in-depth research and effectively managed cases involving potential instances of fraud against consumers.- Collaborated with management to determine and implement the most effective approach for resolving issues.- Demonstrated a commitment to addressing and mitigating consumer fraud concerns with a strategic and proactive mindset.

San Francisco, Ca

- Oversaw social media management for the Mayor, ensuring an impactful online presence.- Handled the receipt and distribution of incoming physical mail to maintain efficient office operations.- Played a key role in planning and actively participating in diverse citywide events to enhance community engagement.- Conducted comprehensive online research for specific projects, contributing valuable insights and information.

San Francisco, California, United States

- Managed, motivated and coached customer and contractor support teams to ensure we reached our SLAs and followed company protocol- Communicated with management and other teams to set expectations and resolve unexpected issues- Assisted employees, customers and contractors with escalated situations- Made reports on key performance metrics such as call volume, response times, customer satisfaction ratings, and agent performance. - Trained newer agents on tools and processes, as needed

San Francisco, Ca

- Provided exemplary customer service and technical support to contractors (shoppers/drivers) and customers.- Created and edited customer and employee-facing knowledge base articles- Collaborated with management, teammates, and cross-functional departments to enhance and update content based on feedback, as well as address legal and policy concerns.- Proactively identified, reproduced, and reported bugs to the engineering team, contributing to the continuous improvement of apps and website.- Monitored and scheduled deliveries through the operations interface, ensuring timely and accurate service.- Checked Stripe payment transactions and suspicious orders to detect and prevent fraud — taking appropriate actions such as canceling or inquiring when necessary.- Evaluated and responded to social media posts using HootSuite, maintaining a positive online presence.- Was part of a team addressing repetitive refunds and credits from customers.

San Francisco, California, United States

- Worked closely with the president to support his initiatives and ensure smooth operation of the club- Participated in leadership meetings where decisions about the club's direction and activities were made- Led efforts in planning and event management for the annual Pride Run — along with many other events throughout the year- Securing permits, finding vendors and donors, volunteer coordination, logistics and finding beneficiaries for our charity benefits- Built relationships with new and existing members through communication and group activities — navigating different personalities and occasional personality conflicts- Worked on recruiting new members, retaining existing ones and addressing member concerns or inquiries- Communicated with members at meetings, via social media, email and our newsletter- Assisted the treasurer with budget planning, financial reporting, and ensuring responsible stewardship of the club's funds- Strategic planning — considering the future of the club, the tax status of the club and how to gain new parts of the community as members

San Francisco, California, United States

- Supervised staff during canvassing and get-out-the vote efforts - Attended daily planning sessions, researched events to attend and strategized- Engaged stakeholders and gathered opinions from the community — finding ways to counter negative feelings or problems that weren’t being addressed by the campaign- Formed alliances with other politicians, interest groups and community organizations

Los Angeles, Ca

- Achieved finalist status on The X-Factor USA, a singing competition TV show broadcasted on FOX in 2012.- Secured a prominent position in the competition, showcasing vocal talent and performance skills to a broad audience.- Successfully navigated through the rigorous audition and selection process to reach the finalist stage on a nationally televised platform.

San Francisco, California, United States

- Orchestrated and executed a project to merge two knowledge bases, extending access to content for a two user communities.- Developed and edited articles aligning with company and customer needs.- Collected and incorporated user feedback to enhance the usefulness of articles, ensuring continuous improvement.- Conducted training sessions to educate others on utilizing the knowledge base.- Collaborated with management, teammates, and cross-functional departments to enhance and update content based on collective feedback.

San Francisco, California, United States

- Provided direct technical support to customers and assisted employees in navigating complex customer issues.- Moderated online communities, promptly addressing customer inquiries and concerns.- Assisted customers and employees with a spectrum of technical issues encompassing software, apps, network environment, and websites.- Founded and led a company network tailored for younger employees: organizing networking events and training sessions.- Moderated online communities, addressing customer questions and concerns in real-time.- Compiled and reported customer-voiced problems to management, facilitating effective solutions.- Ensured prompt resolution of bugs reported by customers.

Tucson, Arizona, United States

- Listened to customer service representatives’ phone calls.- Evaluated and scored calls based on the client’s criteria.- Identified strengths and opportunities for improvement.- Provided detailed, insightful, and constructive feedback to agents.- Entered daily quality assurance (QA) data into Excel and reported on trends.- Met with clients regularly to ensure the quality was what they wanted.

Tucson, Arizona, United States

- Took calls from customers who were extremely upset or who requested a supervisor.- Listened to customers and de-escalated angry situations.- Made sure to offer customers the best resolution possible.- Reported issues that were causing problems with customers regularly to management.

Tucson, Arizona, United States

- Responded to customer phone calls and resolved customer issues completely.- Processed orders, gave information on available products and transferred calls to appropriate departments as needed- Noted details of customer interactions, transactions, comments and complaints.

Tucson, Arizona, United States

- Monitored, mentored and supervised group home residents during day-to-day life.- Helped them to reach goals set by their social workers. - Transported residents to various activities.- Made sure medications were administered as needed, took thorough case notes, and wrote reports each day.

Tucson, Arizona, United States

- Conducted surveys through outbound phone calls (membership surveys, political surveys, marketing surveys, etc.)- Achieved goals set for conducting a certain amount of surveys every hour.- Accurately tracked all call attempts and survey responses in our database.- Utilized appropriate customer service skills when interacting with respondents.

Tucson, Az

- Contributed to the management of a program dedicated to mentoring and educating children of homeless women.- Collaborated with numerous nonprofits across Arizona, engaging in diverse educational projects to support community development.- Formulated and executed volunteer and service learning initiatives aimed at fostering stronger communities.- Oversaw and coordinated volunteers on various projects, ensuring seamless execution and impactful outcomes.- Facilitated artistic expression opportunities through the organization of art classes and the creation of community murals.- Spearheaded the establishment and maintenance of community gardens, promoting sustainable and shared spaces for residents.

United States

- Opened new store locations across the country.- Assisted the store manager in meeting or exceeding assigned sales plans and target metric objectives.- Assisted with closing stores at night, doing inventory and final sales reports.- Maintained a commitment to the company's sales processes, values and business code of ethics.- Ensured consistent execution of company's marketing and visual presentation.- Set up advertising displays and arranged merchandise on counters and tables to promote sales.- Maintained a positive, empathetic and professional attitude toward customers at all times.

Bachelor'S Degree, Political Science, 3.83 Gpa

Activities and Societies: - Political Science Student Association - Pi Sigma Alpha (National Political Science Honor Society).

Study Abroad Year, Political Science And Government

- Chosen as the class speaker for the commencement speech representing exchange students. - Provided assistance to speakers at a global.

Japanese Language And Literature

- Studied the Japanese language with a focus on achieving fluency. - Worked towards enhancing language proficiency, reaching a level near.