Jason Brown Email & Phone Number

Ashford, Gb

Worsley, England, Gb

Supporting a mains water programme for a key customer account

Chipping Norton , Oxfordshire, Gb

Providing project and PMO support to the Strategy Team in their construction of multiple large scale solar developments.

Leading on a programme of business growth and retention activities across the STS portfolio of businesses including Aqualytix & Oren Environmental.Responsibilities & achievements include:• Supporting merger and acquisition activities, from due diligence to integration.• Supporting opportunities for synergy and integration across the business portfolio.• Developing a programme to support future activity and planning.• Supporting bid and tender activities across key areas through a programme of activity from invitation to bid submission, including supporting creation of key mobilisation activities.

London, Gb

Led the implementation Programme for the FCA’s Consumer Duty Principle 12 across Saga’s Group of companies including Saga Services, Acromas Insurance Company Limited & Saga Personal Finance plus associated Appointed Representative businesses of CHMC, Saga Travel Group & Saga Cruises.Implementation covered Products & Service, Price & Value, Consumer Understanding, Consumer Support, People & Culture & Evidencing.Following implementation, I have supported each business and the Group in their activities to embed Consumer Duty and Customer Outcomes across all areas. • Managing various workstreams for the different areas impacted by Consumer Duty, working with over 150 colleagues across the business to ensure key actions delivered the required outcomes for customers and the Group businesses.• Close working partnership with Conduct Risk to ensure the programme was in line with the Consumer Duty principles.• Monthly Steering engagement and Monthly updates to Consumer Duty Board Champions.• Quarterly Audit Committees / Board updates on progress.• Delivery of twelve key sub projects as part of the core programme.• Preparation, production and presentation of Board Assessments of Consumer Duty readiness for July 2023.• For 9 months I also looked after a team of eight Project Managers & Business Analysts within Saga Services Change who are working on projects for Insurance and across the wider Saga Group.

Chipping Norton , Oxfordshire, Gb

Supported the acquisition and integration of STGP (Andigestion) Limited into day to day business activity.• Delivering Finance integration including Accounting, Procurement & Management Accounting.• Delivering People integration including TUPE, harmonisation, payroll and people systems.• Overseeing the integration of all customer processes including Weighbridge installation plus a variety of other customer business streams.• Supporting training and rollout of key business activities across the new workforce.

Registered in England & Wales, Company 12538118Providing Business Transformation, Project / Change Management & Management Consultancy across sectors including Utilities, Insurance, Operations, Customer Experience, Enabling Home Working, Crisis Management

Coventry, England, Gb

Worked directly with the Commercial Team on developing processes and approaches for future success. In addition, worked with the Head of Design, the Transformation team and a wider group of Delivery leads on ensuring approaches to future ways of working deliver best outcomes for the customers and the business.Whilst doing this, provided Programme oversight across a number of work streams looking at internal approaches across Commercial & Finance Transformation.

Chipping Norton , Oxfordshire, Gb

Delivered a number of Transformation programmes across Finance, HR & People & Reporting whilst also leading the delivery of a Group Reward & Recognition programme for this part of the business.

As a Member Nominated Director of Saga Pensions Trustees Ltd, my main duties, along with the other Trustees included:- to ensure that the scheme is run in accordance with the Trust Deed and Rules- to hold the assets of the scheme for the benefit of the members and ensure that the assets are managed effectively- to act impartially towards all beneficiaries and look after their interests- to carry out my duties with care and good faith- to see that money owed to the scheme is paid and that benefits are paid in accordance with the Rules, using discretionary powers in certain instances

London, Gb

Reporting to the Chief Operating Officer, with responsibility for circa 900 colleagues (25% of all colleagues within the Saga Group). Member of Saga’s Top Leadership Team, working collaboratively to deliver strategies / results across Group, including Insurance, Holidays, Personal Finance and Healthcare. Responsibilities & achievements included:• • Delivering strategic objectives for Saga Services (Insurance) whilst contributing to Group Strategy (Policy Growth, Customer Holdings, Membership) – 10% growth in customer engagement scores seen between Apr 2019 and March 2020• Delivered budgeted Sales, Retention, Cross Sell, Productivity and Customer Outcome metrics through a network of Customer facing colleagues across 3 locations in Kent & Sussex• Responsibility for contact centres & supporting functions including Customer Relations, Accounts, Underwriting, Personal Support, Customer Correspondence and Continuous Improvement• Delivering a SMART/Home working initiative across the workforce, enabling greater employee engagement and performance levels and preparation for Business Continuity issues which was adopted across the Saga Group• Managing an overhead budget of £25M per annum, delivering incremental annual efficiencies of 5 – 10%• Talent Management across the operation, leading to higher performing teams and individual promotions/career development • Driving improvements of 20% in employee engagement results, evidenced through an annual staff survey, complimented by a monthly pulse survey

London, Gb

Reporting to the Chief Executive; responsible for delivering Change Programmes & Business Transformation whilst also supporting Central Group initiatives. Led a team of 75 colleagues across Project Management, Business Analysis, User Acceptance Testing & Fault Resolution. Key programmes included delivering an Insurance Motor Panel, delivery of a Membership Scheme and a re-platforming of a 20-year-old policy administration system.Responsibilities & achievements included:• Delivered > 200 projects /yr. with a £20M contribution to the annual P&L• Led delivery teams whilst interacting with key business stakeholders and sponsors • Provided Business Assurance on releases and was accountable for go/no go systems integrations

London, Gb

Dual reporting lines to the Director of Service Delivery (Underwriting) & the COO (Direct Choice). Led 200 colleagues.Responsibilities & achievements included:• Underwriting activity for key products including Home, Motor, Travel, Pet & Caravan• Liaised with commercial teams to drive delegated authority from our Underwriters• Reduced referrals through a programme of analysis that drove business change

London, Gb

Promoted internally from Contact Centre Team Manager to Operations Manager within 1st year, reporting to the Director of Service Delivery, leading 150 colleagues across multiple teams.Responsibilities & achievements included:Led & developed 7 team managers to deliver service excellence / business objectives.

London, Gb

A mortgage / insurance advisory start-up and affiliate representation for Personal Touch Financial Services.

Managed one of four Kent based offices whilst providing protection advice. Point of Compliance Contact (POCC) for company, liaising with Legal & General for whom we were Appointed Representatives

Provided investment, pension, savings and protection advice to customers as well as supporting the Area Manager in overseeing other Financial Advisers, providing support and training as required

Certificate In Management, - Managing Development & Change

Economics & English