Created disproportionate growth for my businesses: • Drove growth on $1B+ categories through relentless customer focus: sourcing the right products, optimizing marketing campaigns, improving speed to customer, and executing a best-in-class customer experience merchandising and brand strategy.• Improved category conversion rate by designing & launching a new full-funnel customer experience, optimizing PDP, filters, search results, and landing pages to better educate customers and highlight product differentiators.• Developed and scaled Wayfair-exclusive mattress brand. Utilized customer insights to curate, source, and build awareness of the brand on site and externally.Leveraged my fluency with data to optimize across various business priorities:• Generated 8-figure operational cost savings and a 15pp improvement in customer satisfaction (net promoter scores) by overhauling warm-transfer customer service program, providing better support to customers with order issues.• Enabled speed badging and scheduled-delivery-in-cart on by developing a logistics and tech integration process alongside transportation and warehousing teams.• Negotiated wholesale costs regularly with suppliers, bringing down category costs and passing cost savings to customers through price reductions.Built & cultivated lasting relationships:• Managed direct & cross-functional teams, attracting and retaining strong talent.• Identified need for vertical integration across categories and quickly built relationships with global factories, giving Wayfair a first-mover advantage and reducing category costs.• Strengthened and cultivated relationships with supplier executives, helping them prioritize Wayfair and focus on key opportunities to grow their businesses.

• Designed and implemented a program to save 8 figures in annual costs and improve customer experience with product quality by leveraging data, identifying trends, and building consensus among leadership team.• Delivered cost savings by creating and scaling “Way to Source” program, leveraging inspection agencies to provide detailed recommendations to factories that produced better products and customer experience.

Instructed students in four different courses on business analytics, marketing, eCommerce, and strategic logistics.

• Developed and implemented strategy to create $1.5B in incremental global revenues via sales of non-core business offerings for a multinational Financial Services company; led team of eight Consulting & Client resources.• Led the supply chain integration for a $2.7B healthcare provider, doubling in size through acquisition.• Supported operating model redesign for world’s largest producer of beverage products to prepare for divestiture.• Managed five-workstream $40M margin improvement project, helping sell three new phases of additional work.• Developed a $200M business case to support retail client’s Omnichannel supply chain strategy project.

• Formulated masterplan to restore and rebuild over 55,000 NYC buildings with $19B in damage from Hurricane Sandy; collaborated with government agency client and insurance companies to develop actionable recommendations.• Saved high-profile client over $3M, 15% of structural cost, by creating a computational analysis tool to design specialized roof structures. Pitched innovative solution internationally to leadership and helped implement globally.