Manage Cybersecurity Technology department. Provide experienced leadership for the Cybersecurity team of engineers, responsible to design, deploy and maintain Cybersecurity solutions for Incident Response, Perimeter Defense, Intrusion Detection, Network Monitoring, SIEM, End Point Protection & Remediation and Risk Management.

Manage 24x7 Infrastructure Support teams responsible to build, maintain and operate a diverse and complex computing infrastructure of email servers, database, desktop, and mobility support for 18000+ devices and end users• Responsible for 130+ sourced vendors to ensure support services and vendor performance are optimized through teamwork, collaboration and continuous improvement• Led team of technical professionals that supports all SCE, EIX, and contract workers that use email and collaboration tools such as Lotus Notes, BlackBerry, Android, iOS, instant messaging, online conferencing, SMTP Mail, mobile device support, CICS, database platforms (DB2, SQL, Oracle and Sybase), and middleware• Effectively mitigate any corporate audit findings within multiple areas to ensure compliance and regulatory requirements are met for NERC, SOX, FERC, Cyber Security, etc.• Manage the Operations and Maintenance (O&M) budget, including budget forecasting and tracking and strategic planning• Develop strategy for maintaining infrastructure software to remain at current support levels; ensure that new software does not negatively impact other applications; managing and leading Change Control of infrastructure application environment.• Ensuring Service Level Indicators (SLIs) and Key Performance Indicators (KPIs) are met or exceeded• Proactively take on new challenges and develop a true end to end perspective of the environment and the complexities involved• Support multiple projects and developer communities though networking to ensure application migration success and develop improvement opportunities that meet industry best practices• Responsible for resource planning and forecasting based on major program implementation and maintenance demand for production deployment

Manage entire Incident Management life cycle, including process changes, vendor selection, planning, negotiation, and implementation on client side computing for IT’s Desktop Support Services organization.• Directly manage 24x 7 Tier 2/3 FTE and vendor support services with responsibilities for providing customer service and technical support for a diverse IT portfolio, such as; Windows OS, MS Office suite, BlackBerry ordering/support/replacements, network connectivity, mobility, MS Office suite, SAP, DB2, SQL, and Oracle client connectivity, SMTP Mail, Laptop/Desktop hardware component support and Multi-Function Printer (MFP) devices• Optimized support framework to increase remote resolutions of complex issues and increase SLI performance by 20%• Collaborate with our partners to ensure client/vendor processes and performance are optimized continual service improvement.• Led teams tasked to remediate malware, spyware, virus threats, assess risks, and remediate the threats to ensure Cyber Security compliance• Responsible for project budgets and incurred costs, manage vendor performance, perform product research analysis, to manage a large workforce, enhance decision making, asses business impacts, and execute business plans through performance management• Utilize coaching, mentoring, and development practices to empower staff, develop technical/people skills, and progress career growth throughout the organization• Experienced in applying human resource policies, performance management, Corporate Values, and progressive discipline when necessary to improve individual contributions to the department.