Managing a Customer Success team for the North American region Designing, developing and managing the implementation of LiveTiles products, typically in O365 and SharePoint environments.Advising organizations about AI-powered intranets and digital workplace solutions.Developing trusted relationships with multiple levels within the customer's organization to ensure adoption, renewals, and create new revenue opportunities.Writing statements of work, knowledgebase articles, technical training materials and/or internal policies and procedures.Ensuring that all stakeholders, project managers, developers and LiveTiles Partners are working effectively together.Conducting workshops, training, and business reviews.Relaying customer feedback and trends to internal teams.

Manage a Global Business Solution Team of 6 team members responsible for research, design and development of global web-based technologies including support of multiple departments, divisions, brands and regions through identifying needs, outlining requirements, formulating recommendations, and executing timely and sustainable solutions while ensuring compliance and adherence to project standards (SDLC, PII, SOX)Spearheaded migration efforts from local server farms to cloud environments for multiple iterations of Microsoft SharePoint and Office 365.Led multiple teams, vendors and departments to the successful deployment of a $3M Global intranet introducing the first collaboration platform leveraged by the organization on a global basisCreated and led the first internal SharePoint Center of Excellence (COE) establishing governance, strategy, training, support and delivery of Global SharePoint solutionsAccountable for vendor management of external development and support partners to successfully deliver on project Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Development, design, execution and on-going production support for The Office of the CIO intranet site hosting video communications, press releases and the CIO’s personal blogFoster positive learning environments through user training and technical education post project deploymentOwnership of production support for numerous intranet applications, sites and sub-sites which facilitate the transfer of meaningful information across all facets of the organizationResponsible to ensure departmental capital and expense budgets are met through proper resource allocation

Design, configuration, implementation and support of global-web based Content Management System (CMS) for the Estée Lauder Companies including on-going system administration, reporting and analyticsKey participant in initiating the development and deployment of the Global Learning Library (GLL) E-learning website including vendor selection and management, interface design and development and all testing cycles (UAT/Unit/PVS)Primary technical advisor for the Clinique Microsoft Surface Proof of Concept project serving as business liaison and project mediatorBusiness advocate and technical key point of contact for ongoing system support of the MAC brand Manger Portal/extranetSupport key strategic initiatives of the global organization by playing integral role in redesign of the Clinique Education Consultant Connections multilingual and multiregional extranetFacilitation of vendor selection, project analysis of system architecture and compilation of business requirements for Corporate Social Responsibility (CSR) websiteManagement of intranet server migrations through collaborating with multiple departments and third-party hosting and support vendor